Pennsylvania Industrial Warranty Complaint - Penn Used Car Warranties - Bad Business Practices
Penn Warranty Corp., Wilkes-Barre, PA - telephone number 800-356-9441.
Deceptive practices and work not covered that is supposed to be.
Penn Warranty is giving my sister the run around in repairing her 2000 Mercury Sable LS. The car was bought at a car auction and insured by Penn Warranty on 02/11/09. On 03/04/09 the transmission started making sounds and leaking fluid on the the tail pipe. It was carried to the Hona Path, SC Ford dealership.
The service manager called Penn Warranty to determine what was to be done. The representative said that they would not authorize repair until the problem was could not be determine. The determination of problem, we were liable for. The dealership dropped the pan and found metal and informed Penn that the transmission was UNrepairable. Penn said a claims adjuster would be sent to the dealership to determine what was to be done.
The next morning the Penn Warranty person assigned to our claim call the Ford dealership back and said that the 'claims adjuster' was not being sent. She also told the Ford dealership that they wanted the transmission tore completely apart. This would be a $600.00 charge that she would have to pay. The representative for Penn Warranty is not a mechanic and the Ford dealership manager had already told them that the transmission needed to be REPLACES.
Now what is she to do. The car is needed to get the Charleston, SC on a moments notice. Her husband is waiting a Liver transplant. Why should she have to pay to have the transmission tore apart when it has been already determined to have to be replaced?
I know she is in for a long battle with this company and their very deceitful and un-professional practices.
Help if you can.