Target Complaint - Target Returns
SPRINGFIELD, PENNSYLVANIA -- I was trying to return 2 items that I had a receipt for and the receipt was expired. I understand your policy, but really don't agree with it. I have 4 children and am very busy and don't always remember to return things in a timely manner. I found these 2 items in my closet while reorganizing and wanted to get a store credit, so I could buy some baby formula from Target. My husband has just gotten a pay cut and formula is quite expensive, so I figured to return these items then I could get some formula for my baby. The customer service person was very short with me about returning the items and said I could not they were no longer in the system. Then I told her could I just leave them with her because I don't really need them, she said no that they cannot dispose of merchandise. I proceeded to throw the clothes in the garbage myself. I am very upset about this not only did I lose about $30 in merchandise but now I have to spend more money on formula which I hardly have the money for now.
We fall in to the middle class category so we make just enough not to receive help from the government, but not enough to afford the things we need all the time. Targets return policy is hurting people in this working class of people. Also I already talked to your customer service dept by phone and got no sympathy from them. I told him that I spend a lot of money at Target at least $200-$250 every couple of months. I told him that I was disappointed in the return policy and that I was not going to continue shopping there and would let my friends know how inflexible there policies are even when it comes down to a family having a hard time in this economy.
He seemed unfazed and told me he would hope I would rethink my decision about leaving the store. I have worked in customer service before and have bent policies and bent over backwards for people to get there business back. I don't see Target as a family friendly store and will let everyone I know, know that. Thank you for listening and taking the time to read this letter. Please pass this on to upper management or the people that write the return policies.