Purity Products Complaint - No Way To Change Type Of Shipping And No Tracking Numbers
I signed up for three different orders on Purity Products Super Saver program. When I Signed up I specified that the pills be shipped through the mail ( USPS ). I live over a quarter mile from the highway and the UPS truck can not come up my driveway.
The first bottle came USPS. Then nothing else came for over a month. It turned out that the only bottle sent USPS was the first one. The other bottles were on the UPS truck they had been trying to deliver them for a month. Every shipment they say they are going to send through the mail then they ship UPS. To make matters worse I receive no e-mail notice of shipment or a tracking number. There is a order tracking page on there web sight. It is supposed to use your phone number to follow packages to date it doesn't work.
I have tried several times to get my orders sent USPS and have given up.
Now I am having trouble canceling the orders.
Purity Products customer service is extremely poor.
Company Response on 4/15/2009:
First let me say I am very sorry for the problems you have been experiencing. At Purity Products our goal has always been to exceed our customer’s expectations, and we work hard in this pursuit. Unfortunately we seem to have fallen short in this instant. I’d like to offer an explanation (not an excuse) for the problems you have indicated in your complaint. In October 2008 our entire company went onto a new database. As you might imagine, we did experience some problems with the new system. I’d like you to know that we have taken these problems very seriously and have worked hard to resolve them. I would like you to also know that we are prepared to do whatever is necessary to make you a fully satisfied customer. Our Customer Care Management Team has attempted to reach you – I am also posting a personal reply to you as well asking you to please give us another chance to make this right. I hope you will allow us to show you that Excellent Customer Service really is our #1 goal. Thank you in advance.
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