Account Now Prepaid Cards Complaint - Gross Negligence
DALLAS, TEXAS -- ACCOUNT NOW PREPAID CARDS.
I was supposed to receive a replacement to my expired Mastercard 11/08.
Unfortunately, the card was intercepted somewhere in the mailing process.
The card was activated and used for more than $1200.00 hundred dollars.
This was my direct deposit account. The company was notified and aware of the situation through their system. So from day one, everybody knew it was fraud.
This could not be possible if the company had a professional and proper activation process in place. The perp could not of known my social security number, nor my birthdate, or my telephone number. So why was my card allowed to be active. The only thing the perp was knowledgeable of was my address, - which was right on the mail - like they sometimes ask for a just a zipcode. How ridiculous can that be. All that is right on the mail.
One [snip] was handling the case. And I got to say nobody at that company knows whats going on. Mind you, this is early November we are talking about, that the process was initiated. It took them about six weeks for somebody to get back to me to detail the process and get a case started. The set of paperwork I received was terribly in-accurate. So I had to get a new set of documents. So we are starting all over again, mind you, ten business days before the first set came out, and another ten days for the right ones to finally get to me. So I lost six weeks to start the process, and twenty days in the process. It all was submitted by late Dec '08.
After a couple of months, I made several requests via email to the above mentioned individual, but no response.
Well today 03.12.09, I spent almost four hours trying to speak to the depart manager. Of course you have to go through the long drawn out automations, enter all your life history, and numbers, and questions - you know all that ridiculous stuff that you have to repeat to them again anyway, and still got a good ten minutes to wait for some body to put you in the right department that makes you wait again, and enter all this stupid stuff you already entered. And then you get lost or disconnected or lost in the system somewhere. I have been through this half a dozen times the last four hours, and ever call cost $2.00.
I still did not get a manager.
DO NOT USE THIS COMPANY'S DIRECT DEPOSIT.
THEY HAVE NO PROPER SECURITY IN PLACE.
WHEN YOU HAVE A PROBLEM, YOU CAN'T GET THE RESPONSIBLE (OR IRRESPONSIBLE) INDIVIDUAL TO SHOW NO INTEREST IN YOUR
HARD EARNED MONEY.
ITS GROSS NEGLIGENCE, AND A TOTAL DISREGARD FOR YOUR MONEY, THEIR RESPONSIBILITIES AND THE PUBLIC'S TRUST.
ACCOUNT NOW - is now - ACCOUNT NEVER AGAIN
for my direct deposit. I don't know about you....