XM Satellite Radio Complaint - Riots Are Better-Organized
A few weeks ago, Sirius/XM posted a notice on their website that all online listeners had to "upgrade" to continue to use that service. I went to the "upgrade" page after a few minutes of sifting through their useless menus (Why not an "UPGRADE HERE" button?). There were several choices, one of which was to continue with current package, car radio plus online. So I clicked that, and logged out.
I guess that shouldn't have been a choice, because this morning I was unable to log in online. XM has a dual login; logging in for the online account doesn't log you in for the online radio. So again, after 10 minutes of moving from one screen to another, I finally found the button I was looking for: Online access would add another $2.95 to my monthly bill. And of course, not all of XM's channels are online. OK, I bite the bullet, and I figure I'm done. No.
Three hours later, I still can't log in online. My account shows that I have the "premium" online service, but I have no access. There's no satellite setup involved, it's a simple online feed.
This company sucks worse than almost any I've ever dealt with, and it's gotten worse since Karmazin planted his hooks into it. I am seriously considering dumping the service entirely over this nonsense.