Wal-Mart - Watchung New Jersey Complaint - Return A T.V.

Review by ms.johnson on 2009-03-13
WATCHUNG, NEW JERSEY -- This Tuesday past, I brought in a T.V. I spent 300.00 On less than a year ago, and before I did that I phone up the store and ask the department about their rules, the lady on the phone was very ruled the phone, said they only look at receipts, nothing else. I said I can't find my receipt but I've my bank paper, it came out my debt card. Its not a receipt, so I found the receipt and I took the TV back you would of thought I stole the damn TV the way they was treating me, one of the asst-managers was black she was very nasty to me, and the cashier guy was very ruled also talking to me his mom never raised him well, at all. Then the asst-store manager, she was about get nasty and stop her before she got started. The problem was I had it less than 1-year stop working all together I paid over 300.00 For it, the black women told me in the TV Department I could come in and exchanged the TV that was alike of course, that didn't happen, then I explain to them I been it retail for 24-years you can do the exchanged for a customer onetime, been the rules, this time they was saying know we just can't do that sorry. Their face looks was not nice at all. I really believe wall-mart should give training class more on personality's, how treat us customers when something like happen. Thank-you.

Really thinking about a law-suit against wall-mart, your people was totally out of line of how they treated me. Then they going to tell me call the company they can me, the company said take it back to where I brought the TV they're responsible, for it.

Ms. Johnson.
Comments:11 Replies - Latest reply on 2009-03-13
Posted by F. on 2009-03-13:
What is her being black have to do with it?
Posted by Anonymous on 2009-03-13:
They didn't make the TV so why should they take it back? Contact the manufacturer for warranty repair.
Posted by Anonymous on 2009-03-13:
Agree with passingby. When you buy a tv, or any big ticket item, there is usually a warranty card that you either send in or register on-line. Then if something happens to the item, you can contact the manufacturer and they should be able to pull up the info you sent them. That information will include the purchase date and they will be able to tell you if you have any warranty coverage. If you do, then they will tell you the next step. Hope it works out for you in a positive way.
Posted by Anonymous on 2009-03-13:
Wow, for such a judgmental person of others, can you please explain to all of us what "being ruled" means?
Posted by lobo65 on 2009-03-13:
I understood about half of it.
Posted by Anonymous on 2009-03-13:
This post was somewhat difficult to follow. Please, observe yourself before you bash others. Observe your grammar in particular.
Posted by D on 2009-03-13:
This is without a doubt one of the most illiterate, biased and pointless posts I have ever read on this site or for that matter, the entire internet..

Don't go away mad, just go away...!
Posted by Principissa on 2009-03-13:
Wow racist much. What does her being black have to do with anything? Call the manufacturer. You are past the period for returns and Wal*Mart is not obligated to take it back for a refund or exchange. Call the manufacturer with your serial number and see if they can do anything to help. If you are not covered under warranty they will direct you to a repair shop.
Posted by Anonymous on 2009-03-13:
I didn't even read the whole review. I stopped as soon as the post mentioned the women was black. Really people? Do you have to go there?
Posted by KCR on 2009-03-13:
Before you file your lawsuit, learn when to use "was" versus "were"...along with several other issues. Don't want to get all "grammar-patrol" here, but wow.
Posted by David on 2009-03-13:
if your as hard to understand in person as you were writing this well good luck. Why should they xchange a tv you've had for about a yr? Agree its a warranty issue. You could have spent a lot more but most electronic retailers wouldn't do an exchange after that length of time

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