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Guardsman Valspar Complaint - Guardsman Does Not Provide Service

Review by grymkiwi on 2009-03-13
FORT MYERS, FLORIDA -- Our microfiber settee has stains covered under Guardsman gold in home furniture protection (repair or replace). We sent service request, several weeks later a tech came and could not clean so took photos. We heard nothing for several more weeks and finally got to the "resolution department" who arranged another tech..... Several more weeks later another tech came and took photos ( did not attempt to clean )... We called again and were advised that the tech report was under review and we would be notified "within a few days"... 2 weeks later we call again and after many transfers get an answering machine advising a return call within 48 business HOURS (ie about 8 days !!).... We are still waiting.

The process has now run over 3 months and counting....I have had opportunity to use Valspar products before but will now think twice as customer service does not appear important....
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