Southside Dodge-Kia Kissimmee, FL Complaint - Do Not Buy From Southside Dodge-Kia in Kissimmee
KISSIMMEE, FLORIDA -- There is not one single positive thing I can say about this dealer. Their treatment of me and my family can only be categorized as unethical and should be investigated as an illegal business practice. After discussing my experience with other locals, I find I am not the only one to have been swindled and misled by this horrible dealer.
When I arrived to buy a lower priced used minivan, I was steered away from the vehicles I wanted toward higher priced vans on the lot. After hours of negotiating and finally being convinced that with my credit and minimal down-payment, I had no option but to accept the vehicle they felt was best for me at an interest rate that seemed impossibly high - making my monthly payment much more than I ever intended to spend. After twelve days of driving the vehicle, they lied to my wife to convince us to come back to the dealership to sign some final paperwork. Once at the dealership, they said they needed an additional $4000.00 down-payment for us to keep the van we thought we already owned!! OR we could buy a NEW van with LESS features than the one we selected at MORE per month than the already impossible rate I had agreed upon. When I explained this was impossible, they said we had to except the terms or return the van. We had traded a two-seat S-10 pick-up while buying the van, and had arrived in two cars to the dealership the day of the purchase so that our infant son would have a safe seating arrangement away from the airbags. The dealer knew this. By forcing this tactic on us, we had no choice but to pay more money or drive my wife and child home in a vehicle that was not safely designed to transport an infant. We were told it was our fault that we didn't have enough money for a down-payment and that our credit scores made their rates necessary. Once the sales manager realized he was going to lose this deal, he used profanity and slammed his hand against the door as he left the room, scaring my family.
It is important to note that thre days later and in a matter of two hours, Carmax was able to take $200.00 LESS in down-payment and provide me with a van for almost $100.00 less per month than Southside insisted was necessary...at an interest rate almost ten points lower. Our sales manager at Southside, after being confronted with his obvious lies admitted that he is not allowed to be honest with customers. Dodge has told me that they do not care what their dealers do as they are "Franchises and that complaints must be handled by on-site management." When I explained that the on-site management at their dealerships swear at their customers, tell their sales people to lie and basically steal from the general public, I was told there is nothing they care to do about it. I have informed the Better Business Bureau, my Attorney General's office and every consumer advocacy group I can concerning this dealer. If you are considering this dealer, please take the advice of someone who was mistreated there and got a much better experience elsewhere. These guys are not worth your time and aren't "allowed" to be honest. Is that where you want to spend your money?