National Home Protection Complaint - Scam - They Want "Maintenance Records" For A Pool Pump (Not Possible!!)
NY, NEW YORK -- I have used them in the past & when you pester- you USED to get help. My pool pump is covered (I pay extra for it)... it died, I had to call Mon. The 1st pool co they referred me to said they hadn't been paid by NHP since Aug & won't come out. Called NHP & was given 2nd pool co (Dependable pools (HA) & he wouldn't even return my calls. I was given a 3rd co (good co) & he came out & I need a new pump. THEY REFUSED BECAUSE WE DON'T HAVE MAINTENANCE RECORDS ON OUR PUMP. Not sure how many of you have pools- but pumps CANNOT BE MAINTAINED. No oil, no filters... it's a closed unit. The Motor Co. said NHP does this ALL the time. My pool guy said you can NOT maintain a pump. It's like maintaining your wall. They are a SCAM.. Also, No supervisor available! What a surprise.
My next calls are to the NY Atty General, Better Business Bureau & maybe the news. They are AWFUL! I live in FL, but put NY, NY because that is where their office is.