Orbitz Complaint - Vacation Planing From Hell
MISSOURI -- My friend and I decided to take a trip. As we were using the Orbitz website it asked for our credit card number for the payment. We entered in his first and it had an error. It said to call the bank. So then we tried my credit card number and the same error occurred. I called my bank, being a Sunday I couldn't find anyone to help to I waited for Monday to roll around. When I called the bank I had been charged for not only 1 trip, but 3 TRIPS!!!! I called my friend right away and he was also charged for a trip, too!!! We NEVER confirmed any charges or any flights! After hours and hours on the phone with the company (both my friend and I) they would NOT let us talk to a manager or explain why the charges had gone through. Then they wanted to talk to our banks and get more personal info from them. My bank, thankfully, would not give out anymore of my personal info. We couldn't find an "American" to talk to and couldn't understand the people we keep getting transferred to.
This was very upsetting and we should have gotten a free vacation!!!!!!!! WE WILL NEVER USE THEM!!!!!!!!