Ashley Furniture Informative - Relax And Think About It!
JOHNSTOWN, PENNSYLVANIA -- You bought from Ashley Furniture for the price! Now think about how petty the problem is that you are complaining about. You got what you paid for!
My experience with Ashley isn't much different than many of the others I read about here. I was calm and friendly but firm with them and found they handled the problem just fine.
They sent out a service tech and he repaired most issues and resolved the ones he couldn't repair by ordering a part and or replacement. I was offered the choice to exchange my set for another style which I didn't do because the service tech fixed everything just fine. I was offered a store credit and it was enough to pay for some very nice lamps.
In the past I have bought from 2 other furniture stores and paid much much more and had the same problems but with very little resolution.
In today's world everything is made cheaper with man made parts from recycled materials. What can you buy today with piece of mind? A car, a home, tools, clothing, etc... Everything you buy is made cheaper to benefit the companies selling them. You know this and found furniture at a very reasonable price and because you had to wait longer or had a defect in the furniture your so upset and surprised. Life is too short so relax!