AAMCO Transmissions, Inc. Complaint - Horrible Customer Service Lost My Business
LEMON GROVE, CALIFORNIA -- The "Customer Service Manager" Jimmy, was rude and obnoxious when he learned that I would be declining their services and have my vehicle repaired elsewhere. First of all, it took two days to tell me it would be $800 for them to remove my transmission to know what's wrong. I was told it was an 8 hour job to take my transmission out and put it back in. It took another two days for them to remove my transmission, then I was given a quote for $3300. I returned to the shop the next day around 4:25 P.M. after shopping around and reviewing their BBB complaints. I informed him I just wanted my car, I would pay for the work they had done, $400. I don't want anything else done & they did not have to put my transmission back in. I would have it towed. A tow truck had already been to get my vehicle and he didn't tell me they had come. After calling the tow truck a second time and asking him if it was O.K for the tow truck to arrive a little after 5, which he agreed and O.K.'d. Never once mentioned I would not be able to get my car that day. The tow truck arrived @ 4:40 and was waiting because my car was still up on the rack. I asked one of the mechanics if he could get my car ready and my transmission because I was taking my car, which he was not informed.
Jimmy finally decides to ask after the tow truck had been waiting a good ten minutes, and I had been standing around waiting on him to talk on the phone, punch on the computer and greet his personal guests, if I could come back tomorrow? I refused and told him no, that I wanted my car today and I've had to call a tow truck twice because of his lolly - gagging and I just wanna pay what I owe and get my car! Well, he said it's not going to happen and that I had to come back tomorrow because they close @ 5 and my vehicle needed to be reassembled and it would take at least an hour and he wasn't going to pay his guy's overtime. The police were called and he lied in my face and said we did not ask him about the tow truck which at that point made me very uncomfortable about leaving my car if he could lie dead in my face!
I returned the next day to pick up vehicle & asked him where was my transmission so that I could take pictures of the parts. He told me it was outside in a box, I asked what belonged to me and are they going to put it in my car he told me "No you can do that yourself! And I told him this is Bullsh**! I am paying you guys for taking my transmission out and you are gone tell me that I have to carry all this and put it in the car myself, no I'm not and whenever you lose your attitude what I'm asking is not unreasonable especially for $400! The mechanic did it & the tow truck hooked the car up. Go to pay and he says they don't take checks, there is no sign stating this.
I had to have the tow truck unhook my car so I could go to the bank and would have to recall once I returned with the cash! He intentionally had me waiting & I had to call a tow 4x before I got my vehicle.