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CoreComm Complaint - Poor customer service
Complaint
SOUTHFIELD, MICHIGAN -- I am writing to voice my dissatisfaction with your company and its services. For over the last month I have been trying to get my phone turned on through your company. I've had hours of conversations with probably every 'manager' Corecomm has in my area. To this day, I still do not have a phone. The most common excuse I get from you is that my paperwork was lost. How many times can you lose the same set of papers? And why can't you make it right by getting my phone line active right away? Instead, I get told they will call me the next day and let me know the status. Do I hear from Corecomm? No. I have to call back and wait on hold 4 days later. Go through the whole process again. Explain the whole situation again. Be told the same excuse again. And be told they will call me the next day, AGAIN!
To help keep me as a potential future customer, I would like the following:
I want my phone turned on, first of all. Then I will use my phone to call and switch to Ameritech. Then I want you to repay me for the hundreds of dollars I've had to spend using my cellphone during this 5 week hiatus of no phone.
At the very least I would like a response from your company regarding this incident.
To help keep me as a potential future customer, I would like the following:
I want my phone turned on, first of all. Then I will use my phone to call and switch to Ameritech. Then I want you to repay me for the hundreds of dollars I've had to spend using my cellphone during this 5 week hiatus of no phone.
At the very least I would like a response from your company regarding this incident.
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