Jennifer Convertibles Inc Complaint - Late Delivery And Damaged Sleep Sofa
NATICK, MASSACHUSETTS -- WORST Experience of my life. I purchased the Nicklaus sleep sofa, chair ottoman and 3 tables on 111509 in the Natick, Ma store. The sales person Pam told me that it would take 8-10 weeks but to give it 12 weeks in case. I agreed since my condo was being painted and carpet installed. After 12 weeks past I received no furniture I called and was told that they have no control over when it would be delivered, that the furniture is coming from overseas. I was very angry at this point and asked for some monetary compensation off the price or delivery for waiting so long. They gave me $50.00 credit and basically had to wait an additional month for my delivery which took place on 031209. This is so unbelievable basically you place an order and you have an open ended delivery date of whenever they feel like delivering it several months later. On 031209 I got my delivery and the sleep sofa which, I waited over 4 months for was DAMAGED. I was so disgusted. Another issue is they never told me that there is a walk up fee of $5.00 for each piece per flight. So basically they took of $50.00 then I paid again on top of the $200.00 they charge for delivery. I will NEVER buy from Jennifer Convertibles again. Today I have the pieces that were delivered but I have no sleep sofa. I was expecting out of town guests and now have no sleeper. If I do not receive my sleep sofa in 1 week I will have them take it all back.
Between all these fees and stress it was not worth saving a couple hundred bucks I should have purchased from Bernie & Phyls I always had good luck there in the past or Rotmans.