Continental Airlines Complaint - Continental Sells Elite Service And Does Not Deliver
Here's a copy of the letter sent to Continental:
Two months ago, I responded to one of your email promotions for the Chase Presidential Plus credit card. By accepting the card, paying the annual $75 fee and an annual $375 fee, I would have access to the Presidents Club and receive Elite status on the day of travel. The claim of Elite Access on day of travel is fraud.
On March 12, my wife and I checked in for flight 9572 leaving Killeen, Texas bound for Tucson with our usual Houston connection. I checked two bags and the elite tags were added to our regular checked tags.
On arrival in Tucson, our first bag was among the last to arrive, contrary to your promise. Our second bag did not arrive. When I checked with your baggage department (handled by U.S. Airways), I was told our bag did not leave Killeen. I was further advised that our bag would arrive in Tucson around 6PM. That was curious since there were earlier flights the bag could have been put on.
As it turns out, our bag did not leave Killeen until their LAST FLIGHT of the day.
I checked further and was told that our bag was not boarded on our original flight due to weight and balance issues. Therefore, your so-called “Priority Elite Access” is a total fraud. Your baggage department informed me that bags are removed “at random” and that Elite Access made no difference. Allowing our bag to remain in Killeen for four more flights merely added the proverbial salt to the wound.
Later in the evening, after hearing nothing, I phoned your baggage department (around 9:30PM) and talked to a lady named (name witheld for this site). She told me that our bag was still lost and that the bags were not checked Elite Access since I was NOT an Elite Access passenger. At that point, I was exhausted and frankly “went off” on her and hung up the phone. The insinuation that I was lying infuriated me. Around 10PM, the baggage delivery service phoned me and our bag was delivered around 3AM the following day.
As a result of the foregoing, I have no reason to continue with your fraudulent service and am returning your Presidents Club card.