Cox Communications Inc Complaint - Just Like All The Others
ROCKY HILL, CONNECTICUT -- It's a shame that what was once a standout company with a good product and reputable practices has chosen to be like all the other uncontrolled utility companies.
It seems that every bundled package that COX sells is promotional and has an expiration date. At that date be prepared for a higher bill. You can however get it reduced somewhat by agreeing to renew your bundled package which was once a 6 month agreement. Now a one-year program is all that is available. So don't get laid off because the program is subject to a 180.00 buyout fee should you not be able to afford any one of the bundled services. It also wouldn't matter if the service, billing or any other practice deteriorates beyond toleration over the 12 months. It will still cost 180.00 to unsubscribe.
By the way it was 15min on hold to find this out. Cox Communication has become Connecticut Light and Power overnight.