Pep Boys Complaint - Dishonest Service Work
Resolution Update on 03/27/2009:
Pepboys payed for the radiator that they damaged, and refunded the money charged for and electrical evaluation that they failed to do. Still will not do business with them again.
EVANSVILLE, INDIANA -- I notice a small amount of antifreeze on my garage floor. I do most of the mechanic work on my car and truck. So I started checking for the leak. Checked radiator, radiator hoses, heater hoses, coolant line for oil cooler, I noticed small amount of seepage around lower timing belt cover and water pump. I was going to make the repair but my wife thinks I'm to old to still be working on my truck. So I took it to Pepboys and told them about the water pump leaking. I know when you replace the water pump it is best to replace the timing belt too because you must remove the timing belt to get to the water pump. This was quoted as five hour job. Took it in first thing Monday morning. Repair was completed on Saturday at 7:00 PM. Picked up truck first thing Sunday morning. Asked the service manager if I could drive it to Indianapolis In. he said no problem. I paid my bill and drove to my home in Newburgh In. which is about seven miles from the Pepboys location in Evansville IN.
I parked my truck outside my garage while I put some of my things back in my truck when I noticed antifreeze leaking rather badly under my truck. I drove back to Pepboys while watching temp gauge which never ran hot. I was telling the service manager about the leak when the mechanic standing there said, are you driving the T100, I said yes I am. He said you have a bad radiator leak, I told him it was not leaking when I brought it in, and he said he did nothing to it. The top radiator tank was cracked on the side next to the motor. I asked if he removed the radiator to replace the timing belt and water pump like the manual calls for and he said no. He laid a piece of cardboard on the radiator and laid on it to do the work. The top radiator tank is plastic like most cars and trucks use now days. Without liquid in the tank it is not very strong. And when he was laying on the radiator he cracked the tank.
They wanted 379.99 for the radiator and 79.00 for labor to replace it. I got my key and left they wanted me to pay for the radiator, that they damaged while working on my truck. The next day I went back and spoke with the store manager, he went and spoke with the mechanic that had worked on my truck, then we went out and looked at the cracked top radiator tank, he said it's been leaking a long time. We can not do anything about it. I told him it was not leaking when I brought it in. I went home and was telling my neighbor about what happened to my Toyota truck since he has a Toyota truck the same year. I told him what I had replaced and about the leak when I got it home. He said they cracked your top radiator tank. I said how the hell did you no, I just left the store, he said when Toyota replaced his timing belt and water pump they cracked his top tank. They did not remove his radiator to replace timing belt and water pump, they laid across the top of it like Pepboys did.
But Toyota replaced the radiator that they cracked no charge because they cracked it. I called the store managed and told him about what Toyota did to my neighbors truck. He said but your truck is going on sixteen years old, and I told him my neighbors Toyota truck is the same year. He said yours has been leaking a long time. I filed a complaint with the BBB. Have not heard anything yet. Do not trust PEPBOYS AUTO. I will tell everyone I meet not to take anything to Pepboys Auto. Pepboys did a a pressure test on my truck while they had it. No mention of a radiator leak. Isn't that strange. They also charged 35.00 for an electrical evaluation. I don't know why. Bunch of crooks.