Old Navy Complaint - Horrible!
MOUNT JULIET, TENNESSEE -- I love old navy clothes, I've been shopping there for years. Lately, I refuse to go to my local store. The Old Navy in Mount Juliet, Tn in the Providence Place shopping center is insane! I can't walk in there without tripping on 10 different things! The sales racks are so jam packed with clothes ( most of which are not even on sale!) and empty hangers you can't get anything off the rack, forget looking for your size!
The people that work there are [snip]! They run around the store with their little headsets on chatting away with each other while customers are digging through a 25 shirt deep mess, that they have thrown on a table.
As for sizes- COME ON! Is it impossible to keep some variation? If you are a size 0 or a flipping 20 then congratulations, this store is for you!
I gave up on the store so, I ordered online, it took 10 minutes to pick out what I wanted and to go through the check out process. It said 4-10 business days for arrival. My package comes from UPS on day 6, I open it and EVERYTHING is wrong. No exaggeration- EVERYTHING THAT I ORDERED WAS W-R-O-N-G. I receive size 30 pants ( No size 30 lives at this house!) 2 maternity tops (No babies here!) and nothing else. I ordered 2 jeans,2 khakis, 5 tops, 2 shoes and a necklace. I called the customer service line and talked to a lady who chewed gum in my ear while talking to me as if I was her 10 yr old daughter. (I'm sorry, but I was just screwed over by your company...maybe calling me ma'am or hmm... using my Last name would have been a bit more polite.) She asked me for my tracking number, address blah blah blah. Finally, she asks me whats wrong. And I told her, she asked if they sent any of the items I ordered and I said NO. She became quite for a few moments and then HUNG UP ON ME.
I did not call from a cell phone, my phone did not randomly die, THE GIRL HUNG UP ON ME. I called back- THE SAME GIRL ANSWERED THE PHONE. I said my name and that I had just called and that she hung up on me. I kid you not, she said "Nu-ugh". I said yes you did and I want this taken care of right now. She said, You hung up on me [insert my first name here]. I couldn't believe it! We went round and round and round. She tried to make it seem like I had ordered the items I received and there was no way Old Navy could have messed a shipment up that bad. I was online looking at my order shipment! And there were no 30 pants or maternity tops requested ANYWHERE on my order! It took 2 weeks to get the whole thing straightened out, I'm now waiting for my ORIGINAL order to be delivered. I was given free shipping, 4-10 business days. I'm on day 8 as of yesterday.
Old Navy is a joke. I'm shopping at target from now on. Same clothes, Same price.