Amazon.com Complaint - Amazon Backs Seller Who Reneges On Confirmed Sale
March 6, 2009, I stumbled upon a camera I want, advertised on Amazon. It was being sold by one of their vendors, Wireless Direct, for a price so low that I knew it had to be a misprint. I figured the sale would not be authorized but thought I would try anyway. The $700 camera I wanted was sold to me for under $35 with S&H and I immediately received an auto-confirmation email from Amazon validating the sale.
For 7 days I tried contacting Amazon and Wireless Direct regarding the order because it never appeared in my account nor were any funds ever withdrawn from my bank account. At least my bank account had not been ripped off.
I finally found the customer support call back system for Amazon and spoke to someone with poor English from India (?) who advised me the seller reported the item out of stock and had canceled the order. The seller has never once corresponded with me in any way. I have emailed them twice and advised them of all their misdeeds, requesting they honor the deal they made with me. I have advised everyone involved that it is a buyers right to cancel an order, not a sellers. Sellers back order items that go out of stock, not cancel orders. They lied in their attempt to cover their mistake and refused to stand by the deal we both agreed to when the sale was authorized.
I have repeatedly exchanged emails with Amazon customer reps from India who fail to comprehend that the seller made a mistake in the price and has lied to cover their tracks in order to avoid honoring the deal we agreed to. An Amazon CS representative has finally admitted the above to me in their latest email. Amazon has offered me a $5 coupon for my next purchase. I will never purchase from them again at this rate. Since when is a deal not a deal? When it involves Amazon and their vendors. Buyer beware! Amazon may mean well but when they allow their vendors to get away with stunts like this then they are as much a part of the problem as the seller is.