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Robobank With Fraudulent, Incompetent Customer Service Reps at Their Call Center
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MCLEAN, VIRGINIA -- This is to report to you the most unsatisfactory results of a conversation with one of Cap One's customer reps. The call was in reference to my wife's difficulties in depositing a certified bank check from her deceased mother's estate to our joint checking account with Cap One via our desktop computer. My wife is wheelchair dependent and thus has great difficulty using ATM machines which are notoriously ADA unfriendly.

Her first attempt at depositing this check on 4/27 resulted in the a "not accepted" message on 4/28 since she unknowingly used a checking account not in our joint names. This prompted me to call customer service on 4/29; after explaining the situation to your rep, he emailed me 2 methods for her to redeposit the check. After attempting to do this via her personal log-in, she received the same "not accepted" message.

My 20 minute conversation with Cap One's second customer representative on 4/30 was most unhelpful since he spent 15 minutes talking to his "supervisor" before he could respond to even the simplest question. He then accused me of "trying to commit fraud " by assisting my handicapped wife, which prompted me to disconnect the conversation. On May 1 I learned from my local bank that Cap One's customer service representative had filed a notice in my name with "Early Warning Services" in Scottsdale AZ, which constitutes malicious discriminatory action on the part of Cap One.

Furthermore, I received a message that both of our accounts "are not available for withdrawal". This "frozen" account has so far cost me in excess of $100.00 in additional charges from businesses which are authorized to withdraw their monthly charges from my Cap One account and which have since been denied. A certified letter to the president of this "bank" has received no response whatsoever. The proper name for this robobank is (AL) CAPONE!

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Increased Interest Rate From 9% to 14.9% for No Valid Reason
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- For no valid reason (always paid on time, and had credit scores in the high 700's)... Once I actually used the card for a big purchase, Capital One just decided to raise my interest rate from 9% to 14.9%. Of course, when I called to complain, I got some minimal wage call taker who "couldn't do anything" and said it was probably due to my credit score! Ah, yes, my credit score which is 88% above everyone else in the country!

And they did this to a policeman's widow... So any of their so called "charity donations" are just for tax write offs; they obviously don't care and are out to suck the money out of whoever they can. Just paid them off, and relished cutting up their credit card. Will never, ever trust them again... Now, their logo and commercials actually repulse me. Just a bad company who deserves to go under.

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Poor Customer Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASSACHUSETTS -- Capital ONE A COMPANY NOT TO BANK ON. A few years ago I had a Capital One CC for my business, I used this account for a decade. My bank sent a check automatically every 30 days to cover the minimum, this allowed me to pay the balance at my leisure and was usually paid in full two to three weeks after the automatic bank payment.

I am traveling and I checked into a hotel and my Capital One card gets rejected. I called Capital One to find out what the problem was, they told me I was late on a payment. The Balance on my Capital One account was Fifteen Dollars, they had received a One Hundred Dollar check and another check for over Two Thousand Dollars within three weeks of this phone call. They refused to reactivate the card until I could make the fifteen dollar payment, they actually said that this was due to a new Massachusetts regulation.

They had no problem leaving me stranded, fortunately I have an outstanding credit rating and used another line of credit. Now they send me junk mail five times a week telling me they want my business, what a joke. Vote with your feet when you get bad service from a company.

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Fraud Going On Within Capital One?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, OHIO -- I received a phone call from Capital one, asking if I had applied for a credit card - I told them "No". They informed me that someone HAD applied for a card, using MY information and they suspected that it was fraud - thus the call. They gave me the phone numbers of three credit reporting agencies to call, telling me to inform them that someone had applied for a credit card, fraudulently, in my name. They explained that this COULD hurt my credit. They then assured me that they would take care of the matter and no card would be sent to me.

Today, I received a letter for Capital One congratulating me on becoming a Capital One Credit card member with a $5,000 credit line, my card will arrive in a week or so. They gave a number that I could call - NO reference number - nothing. When I called (and I was on the phone for close to an hour and a half) ALL they wanted was my social security number! Saying THAT was the ONLY way they could look up the card. Of course they had my name, phone number and address, but just HAD to have my social security number? Certainly I didn't give it to them.

I think they are crooks. My husband DOES have a Capital One credit card and has had for years - After all this today, he cancelled his card. Also, we could barely understand ANYONE we talked to. Do they NOT hire Americans anymore?

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Horrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- Once again I am on hold with Capital One. This time I am at 31 minutes and counting. I changed insurance companies 3 months ago, but they won't reevaluate my escrow to lower my payments. I have had only bad experiences with Capital One.

When I needed help making my payments during the financial crisis, they asked me if making a higher payment would help me out. When I tried to make up the difference by being on a payment plan, the took 10 days to process my final payment that they required me to send by mail. Then they accessed $1200.00 in late fees. Horrible, predatory company. Please don't do business with them. They are very large and once they have you, they will take advantage of you at every turn.

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Credit Rating & Non-Notification of Judgment Attained
By -

RICHMOND, VIRGINIA -- This is to inform you of the back-door actions of Capital One Financial Services. I will start with the background of the story. With the bills mounting, I sought the help of a consumer credit counseling agency. With six revolving accounts, they helped out a lot. I started the plan in December of 2001, and have made every payment early. It worked great, the letters stopped arriving, no more phone calls at dinner time, and the financial companies were sending receipts for payments made including Capital One.

In fact, I received a letter, which was a receipt, from Capital One dated March 4th 2002, stating that they received my payment on February 28th and attached a payment coupon for the next month’s payment. Then, on April 3rd 2002, I received another letter dated March 25th 2002, that Capital One has obtained a judgment against me in Richmond General District Court for the amount owed. Not once was I notified that they were taking me to court, nor did I receive a summons from the court requesting my presence for a case against me.

I contacted the counseling agency, who after a day’s research, stated that there was nothing they could do, so I turned directly to Capital One. I finally reached the recovery specialist assigned to my account, who will remain as M. **, and she stated that they were prepared to offer a settlement or I would face garnishment. The settlement offer was for $750.00, out of a $1036.00 balance.

After further discussion, she advised that she could set-up an installment plan as to which I would be required to pay approximately $330.00 per month, for the next three months. She gave me until April 15th to make a decision. After arranging to make the $750.00 payment, through the aid of my family, I contacted M. ** to advise her that I would be able to make the settlement. At that time I asked how it would be reported to the Credit Bureaus. She stated that it would show as settled, but still at the current R9 rating.

After considering the situation, I have contacted my attorney, in an attempt to correct my credit bureau standings. I am not, in any way, disputing the amount owed, but the rating reflected. I know that financial institutions have the ability to “amend” credit ratings as they see fit, and this is my purpose for this. I am requesting my attorney to seek at a minimum, an R5 credit rating, so that my credit rating will not be hankered by this wrongdoing for the next seven years. I am hoping that no one else will be lured into the trap that Capital One sets for it’s customers.

There are many avenues out there that they used to manipulate their customers and even though I am not at liberty to discuss them because I am a previous employee, but here’s how you can gauge your “worthiness” to your credit card company. Call them and request to close your account. If they don’t make an offer to keep your account, i.e. lowering interest rates, yearly fee, etc., then they don’t think very highly of you. I can guarantee that if you recently opened an account and you call with a request to close it, 9 times out of 10, they will not make any offers to keep you as a customer.

If you have any advice, comments, or concerns, please feel free to e-mail me at any time at the e-mail address stated. Mail to: **. To help keep me as a potential future customer, I would like the following: Restore the credit rating on this account to a 5 rating, and cease and desist on all contact, with exception of proof in writing that the adjustments have been made to both my credit report and Elaina **'s (secondary cardholder) as well, in return for full settlement payment by the 30th of April 2002, as you requested. At the very least I would like a response from your company regarding this incident.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VA -- I received good service when deposited money. However, when I needed to transfer money - I faced the problem. For 2 weeks I get no help from anybody at Capital One. It is not possible to transfer - I get advice to contact customer service. Customer service is not reachable. I am trying to contact for 2 weeks - on hold forever. It seems that bank is just holding your money without any possibility to transfer or use. We also tried to write to BBB, no answer from Capital One. Headquarters also do not answer any phones. Do not use this bank. They are just robbers.

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Life Saver
StarStarStarStarStarBy -
Rating: 5/51

I flew into Phoenix airport and would have to rent a car to go and visit my son, who is stationed in So. Arizona. Well the girl at the rental car place zipped my card thru for the $300 rental and then said "Oh no, I forgot to add the deposit amount of $150." I said, "no problem, I have cash," and she said "No it has to be on same card in the same transaction," so she credited the $300 and ran thru at $450. Well credit is not immediate and this all went over my limit.

So now I have no rental car. "But wait we have a guy who does rentals on the side for cash, I'm sure he can help you out." They told me I could rent a car for $450 cash thru him. I said, "I'm going to call Capital One." They told me it was a waste of time. I called and told them my situation and got connected to some awesome people who got everything straightened out. They had to talk with the rental car manager and instructed me NOT to hang up until I had the keys in my had. What could of been a nightmare worked out great and I had a wonderful vacation with my son and his wife. Thank you Capital One.

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Account "In Restriction"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- I received a Capital One cc and all was well for years with them. I paid more than my minimum balance due, causing my credit limit to rise. In 2012, I was laid off and for 2 years, still managed to pay at the very least my minimum payment. Then, in 2014 for 3 months, I couldn't pay anything as my unemployment ran out and I wasn't working any temp jobs. When I began working again in July 2014 I began to pay my bill down by paying $50.00 twice a month.

Finally, in October of 2014, I called "customer service" to ask when the restriction would be removed. Since the representative didn't know she had to get her supervisor who told me it was permanent and all I could do was close the account and apply for another one with them!!! When I asked them why they did not contact me to tell me so, he stated, "We just don't do that." Do not use Capital one, they are the most useless overcharging, ignorant scam artists I have ever dealt with!!!

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Additional Info: For Capital One Bank Being the Worst Bank... EVER!
By -

1680 CAPITAL ONE DRIVE, VIRGINIA -- Fine. Since you people need it spelled out for you, and you don't want to take my word for it that this institution is the absolute epitome of incompetence, here goes: On Tuesday, September 14, 2010, a mere 24 hours after capital one's takeover of Chevy Chase savings bank, I happened to go to my local branch's atm to take out a mere $40 from my savings account. When the balance slip came out, I nearly passed out. It said there was only $7,300 in there when I knew there was over $33,000 in there. I immediately called these new "owners" of the bank and could not believe what I was told.

Here I'm using my atm card to take money out of my savings account and these clowns told me that the $40 came out of one of my parents' accounts. How ridiculous is that!! And the reason why? Just because two weeks earlier, we added my name to five of their accounts for the only reason being so I could call the bank and ask questions on their behalf. That's it. My dad is 92. My mom is 88. They don't hear or see too well so I'm trying to help them out. There was never any request or any mention whatsoever of the mingling of my parents' funds with mine. What were they thinking? Oh, yeah, that's right! They weren't!

In October of 2010, my mom went into the bank and changed one of their savings accounts to capital one's "simple savings" in order to get that better 1.1% apy when she was previously getting some joke amount of .25%. So when we got the november statement, the rate was quoted on the statement sheet as being .7%. We made that first call to customer service who told us she was in fact getting 1.1%. They had no explanation as to why their own paperwork clearly said .7%. The december statement came and the same thing happened.

We finally called the local branch manager that my mom deals with to find out what was going on. She admitted to me that upon calling capital one's "customer advocacy" group that there were errors that were providing incorrect information on statements. In november of 2010, they had the wrong social security number for my mom on a cd confirmation mailing. We then called both their "800" customer service number and the local branch manager who assured us that it was only wrong on that cd page, but that their system had the correct number which was confirmed with them on the phone.

So three weeks ago, when my mom got the 1099 in the mail, it still had the wrong social security number. Like it's not bad enough that these idiots had the wrong number on internal paperwork -- now, they're giving the feds the wrong number, too!

What kind of normal bank does not have "transfer" slips? My mom has to do a number of transfer transactions between a checking account and one of my dad's money market accounts that receives electronic deposits of some morgan stanley dividend checks. Every time she has to go in to the branch and fill out a withdrawal slip from the money market, a deposit slip to the checking and ends up receiving three receipts she has to deal with. What a pain!

I could go on, but for what purpose? On the afternoon of february 10, 2011, I made three attempts at calling the office of capital one president and ceo richard fairbank. I know for a fact that his office is right here in mclean, va, the main office for capital one. When I called the main number of 703-720-1000, I specifically asked to be connected to the assistant to richard fairbank. I'm not stupid enough to ask for fairbank himself. Each of the three times I was calling this local mclean, va corp. office, I was connected to a "senior customer service" person either in dallas, texas or other such venue five states away! I highly resent that.

Whenever I have called any ceo's office, I can always be connected to the assistant. So after that miserable treatment, that fine evening of february 10, 2011, I filed an online complaint with the feds -- the office of the comptroller of the currency. That's the group under the treasury department that oversees national banks since the fdic is not over capital one. I believe they need to send their bank examiners into this asylum and do a thorough investigation into the blatant incompetence of this group.

On monday, february 14, I got called by someone at capital one in texas who basically gave me a half-baked apology, saying they would correct my mom's 1099 asap, but hey, what are they going to do about all the other things? The damage is done. Best thing for us to do is simply close out our nine accounts and be gone from these jerks!

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Capital One Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 26 ratings and
148 reviews & complaints.
Contact Information:
Capital One
1680 Capital One Drive
McLean, VA 22102
1-800-227-4825 (ph)
www.capitalone.com
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