General Electric Company Complaint - Does Not Honor Own Warranties
TOLEDO, OHIO -- On November 7, 2008, I purchased a GE microwave from a Wal-Mart store in Oregon Ohio. According to the owners manual, the microwave was under a 1 year warranty. If anything were to go wrong I was to return it to the store of purchase. GE would replace the unit (microwave).
On March 12, I decided to cook some egg rolls. Time limit according to package was 5 minutes. I placed them in the microwave, shut the door and touched time/cook and set the time for 5 minutes, then touched start on the touch operating panel. The only thing to happen was that the time kept flashing. I, then touched cancel so that I could reset the time and try again. Nothing happened, the time kept flashing, and opening the door did very little to help. So I pulled the plug.
Then I noticed that the various areas on the panel that I had touched had melted. It was as though someone placed a hot cigarette against the touch button area on the panel. Could hardly read time/cook button.
I called Wal-Mart, and they stated that they would not take back the microwave, they had a 90 day policy on returns, it has expired for me. I was to call GE.
I called the Customer Relations number and gave them the model and serial number of the microwave in question. I was told that they did not repair, sell parts for, or replace this particular model, thus not honoring their own warranty. However, they would send me a card. I was to purchase a new microwave, and then make a copy of the sales receipt and send the copy and the card back to them. Once they received the card, they would send me a rebate check for the faulty microwave that I had first purchased. If I chose not to purchase a new microwave, I would not be refunded for the one that I had purchased at Wal-Marts. I am glad that I did not buy the extended warranty that was suggested to me.
I don't think that is right for GE to demand that you buy another one of their microwaves to get your money refunder through a rebate.