Chase Manhattan Bank Complaint - Chase is Ripping Off Their Customers - Insufficient Funds Fees
Insufficient Funds Fees - Complaint
Resolution Update on 03/19/2009:
After forwarding my 3cents posting to BBB, Chase responded by refunding my OD fee.
STATEN ISLAND, NEW YORK -- If you check your Chase account daily as I do, and you sometimes run into a negative balance as I do....then I am sure you have experienced this same thievery from Chase Bank. When you use your Chase debit card, oftentimes, the funds are immediately posted and debited from your account. Although they are debited from your account in a "pending" status, the amount in question is still debited from your available balance. If you have one debit that hits before you are able to make your deposit, then you get charged an insufficient funds fee. I agree with that. It was my fault and I should be charged the fee. BUT...what Chase does is...they change the pecking order of previous debits that were already deducted from your available balance. Once they change the order, then they can charge you not ONE, but two, three or four insufficient funds fees. I have called Chase customer service on more than one occasion because of this. I have actually had customer service supervisors agree with me and credit the additional charges back to my account. I have gone to my Branch and complained about this and have had customer service reps at my branch agree with me that it is wrong that Chase does this. Well, it happened again. I was charged 2 insufficient funds fees when I deserved only one. I called 800-935-9935 and spoke to a representative who could not help me. I asked for a supervisor and spoke to [snip] who refused to help me.
Her excuse on behalf of Chase was that charges had already been reversed for me in the past 12 months so she could not do it again. I did not realize there was a limit on how many times I can be screwed by my bank and have my bank correct the problem. I informed Ms. [snip] that this was nothing more than thievery by Chase Bank and that they take advantage of customers who clearly do not have enough money to begin with. Ms. [snip] explained that when the debit is deducted form my account it is "pending" until the merchant requests the funds. Well, if it is "pending" then why is it deducted from my available balance. As far as I am concerned, my funds were debited when my balance had enough funds to cover it. Changing the pecking order of those debits to rack up more charges for the bank and to suck more money out of me is robbery.
Whether it is Chase Bank or some mugger on the street, I was just ripped off. There has been another large bank that lost a class action lawsuit against them for this same exact practice and I am going to find out about that because I think it is time Chase paid up for getting away with ripping off their customers for so long.