Burger King Complaint - Never Again
MORRISTOWN, TENNESSEE -- On March 14, 2009, at approximately 1:15 PM, my family and I went to the Burger King located on Morris Blvd in Morristown TN for lunch. We of course had eaten at Burger King before, and had visited this particular location before as well. No more.
The restaurant was not overly crowded, and there was only one other customer in line besides us, so this was not during a "rush". We ordered off the menu, made no special requests, simply ordered two "value meals" and one additional soft drink for the three of us to share. One meal was a Whopper Jr, the other was a six-pack of the new Burger Shots sandwiches.
After waiting an inordinately long time, our food was presented by a less than friendly lady who turned out to be the manager on duty at the time. We went to a table, and prepared to eat.
The Whopper Jr was cold. I don't mean not real warm; I mean cold. The Burger Shots had cheese on them (not requested) and were likewise cold. So cold that the cheese wasn't even close to room temperature. Even refrigerated cheese will warm up if placed on a hot sandwich.
We took the sandwiches back to the counter and voiced our dissatisfaction. They were immediately tossed into an overflowing wastebasket and a command to remake them was barked out. I watched as the Whopper Jr was mistakenly picked up and given to someone at the drive through over the protest of the girl working in the back. After that point, every employee of the restaurant walked to a hidden area and not one thing else was done.
Three minutes or more later a young man emerged who had taken our order (he appeared to be training). We asked to see the manager and stated that we simply wanted a refund. A short time later, the manager emerged and rudely stated that she would give us a refund for the sandwiches only (fair enough) and that it was going to cause her a lot of paperwork later because "some people wanted to be difficult", clearly meaning myself and my family.
Our refund was for menu price only; the sales tax on those items which we paid was not included. That's OK. Burger King can have the extra sixty-seven cents or whatever it worked out to be. The Chik-Fil-A sandwiches we eventually purchased were much better anyway. It will be quite some time before any of us return to another Burger King, and it will be a cold day in Hell before any of us return to this location. I wouldn't want to make that manager have to actually work while she is on the clock or anything. Heavens no.