Pep Boys Complaint - Rip Off Boys - Tire Alignment
SPINGFIELD, MASSACHUSETTS -- I needed my tires changed from winter to summer and also needed an alignment, so since I bought the winter tires from Pep Boys I figured they could handle the job. Well to make a long story short I was the first customer in the morning and it took them 4 and 1/2 hours, and when they were finished I paid and went outside to get my car and noticed my rims were scratched all over and when I drove my car the alignment was worse then before, so went back and told the service manager all what happened he denied the marks were from them and argued with me for almost and hour about the alignment until he sent one of his "service techs" with me on a test drive his "service tech" agreed the alignment was done improperly to the service manager, and well after 7 pain staking hours and two alignments later he refunded my 69.99 and still denied the damaged was caused by them. And I lost a whole days pay because of them. thanks from nothing Pep Boys.