Orbitz Complaint - Orbitz Is Out To Get You
ATLANTA, GEORGIA -- I went to the hotel I had reserved for two nights through Orbitz and it was dirtier than a rent-by-the-hour hotel (I would imagine). I complained, setup another hotel, and left a note to the manager demanding my money back for the first night that they had charged me for. I called a week later and the manager said she would refund ALL charges to Orbitz and that Orbitz would have to refund me.
Hector from the Manilla call center, lied to me and said that she refused to refund what Orbitz had paid them. The manager said that Orbitz had called and asked why she was not penalizing me for leaving the hotel shortly after check-in. He offered half of my money back for both days, even though I had only even partially used one day anyway.
When I called and complained to another representative about the phillipino's lies and manipulations, this time I got a North Dakota call center. Only upon threat of legal action and a never ending series of calls to discuss the issue did he agree to refund all of my money.
I paid about $140, Orbitz paid the hotel about $105, and then the hotel had to pay Orbitz a commission on the $105 as well. The trick to getting around the liars at Orbitz is to get the Orbitz price and then call the hotel and have them match it. The hotel gets more money and will usually do it. And your life will be a lot easier, dealing with the hotel directly.