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Music123.com Complaint - Customer Service Is Horrible - Pearl Flute 505
Pearl Flute 505 - Complaint
I ordered this flute for my son last November. Several weeks ago we noticed that one of the valves kept getting stuck. We took it to our local music shop where we were shown that one of the rods is too short and slides along the body preventing the valve from re-opening when released. Simple enough, I contacted Music123 to inquire about a repair or replacement. Except they never replied to my email. Next, I contact their CS number and I am instructed to reply to an email that would specify what kind of information they needed.
To make a long story short, I emailed the information, along with pictures (as requested), a total of 5 times. Each time I was sent an auto reply indicating that the file size exceeded 7MB (it did not, it was 640 KB). I even sent each of the three pictures individually. Then they requested that I use a different email address (which I did). Today again they replied that the file size prevented the message from arriving in its entirety. So I call customer service. The representative then suggests that I contact the manufacturer directly!
His logic was that since the 45 day return period had expired, it was better for the seller to remove itself from the repair/warranty process. I will be happy to contact the manufacturer, and I will make sure to tell anybody who will listen to avoid purchasing from Music123.
To make a long story short, I emailed the information, along with pictures (as requested), a total of 5 times. Each time I was sent an auto reply indicating that the file size exceeded 7MB (it did not, it was 640 KB). I even sent each of the three pictures individually. Then they requested that I use a different email address (which I did). Today again they replied that the file size prevented the message from arriving in its entirety. So I call customer service. The representative then suggests that I contact the manufacturer directly!
His logic was that since the 45 day return period had expired, it was better for the seller to remove itself from the repair/warranty process. I will be happy to contact the manufacturer, and I will make sure to tell anybody who will listen to avoid purchasing from Music123.
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