US Airways Complaint - US Airways Forces Sick Passengers To Fly, Endangering Their Health And That Of Other Passengers
The night before my wife was scheduled to fly home with our five kids, she came down with a serious stomach flu and spent five hours in the bathroom with fluids coming out of all orifices, if you know what I mean.
She called me in a panic and asked me to contact US Airways to change her flights to the next day (the friend she was staying with, a nurse, assured her that she had what was "going around" and that it would only last a day).
US Airways insisted that they had no provisions for waiving the ticket change fees for passengers who were too sick to fly (because it would endanger their own health and the health of other passengers).
They wanted to charge us $1,250 to change the tickets, well over half the original cost of the trip. I fought with them all day and ended up talking them down to $500, but that's $500 more than I should have had to pay.
I'm sure there are many sick people who choose to fly while sick rather than to pay US Airways' exorbitant fees to change their tickets. Some people probably can't *afford* to pay the rip-off fees and have no choice but to fly even though it's dangerous for them and they'll probably get other people sick.
The entire experience of dealing with US Airways, from start to finish, was hellish, independent of what I was dealing with them for. For example, at one point their customer service line told me that they were too busy to accept my call. Another phone number I was given for their customer service department simply didn't work. The fax number they told me to use to send a letter from a doctor proving that my wife was sick wouldn't accept a fax from me for five hours. Etc.
It's no wonder that US Airways is the worst rated of the major American airlines.