Best Buy Complaint - 15% Restocking Fee
DEPTFORD, NEW JERSEY -- I went into Best Buy on Friday to buy a computer. I was only planning on spending $500 - $600. Then the salesman joined me. That is when all my troubles began.
Finally, two hours later, I walked out of there with a laptop and a ton of accessories, my total coming to roughly $1825.00. Oh, and I was a sucker who took the $250 fee for a warranty. They talked me into it.
The salesman went into the back and got me my laptop. He then came to the Tech counter and handed the tech my laptop (my hands have not even touch it). She then takes it out, plugs it in a turns it on. Apparently this is a common practice of theirs, because they were doing it with everyone brand new computer. She then turned it off, unplugged it and put it back into the box. She rang me up, bagged all the accessories and handed me the box with the laptop in it. The tech informed me that I had 14 days to return everything.
Anyway, before I even reached my home I realized that I couldn't afford all of this and I was taking everything back. I got home and took everything out of the car and sat in on my kitchen table. I never took anything out of the box.
I went back on Sat (not even 24 hours later) to return everything. They refunded all the accessories and the laptop, but then told me they were going to charge me $180.00 for a restocking fee. I had no idea that a thing even existed. They have a big sign about their return policies but this 15% restocking fee wording is in little tiny, bitty letters at the bottom. I never even saw it at all. I asked to see a manager who abruptly told me that this was their policy and there was nothing he could do about it.
He said that once it left the building it was consider "used property and now Best Buy will have to mark it down and sell it for less"
I said "I never even took it out of the stinking box" It didn't matter. He said it was opened and that was considered used.
Again I said "How could it be used if I NEVER TOOK IT OUT OF THE STINKING BOX!!!!!!!"
The CSR behind the counter got really cocky with me. I asked her to show me on the back of the receipt where it said this about the restocking fee (by the way, as you know they give you about 17 receipts).
She then circled where it said this and in a real cocky, downgrading voice asked me "would you like me to circle it on every receipts"
I said "Just me me back my f***ing receipts, you b****". and grabbed them out of her hand. I thought I was going to jail that day. I can't remember being that mad in my life. I simply walked out of the store, of course cursing and ranting and raving. I sat in my car on my cell phone for about 30 minutes trying to talk to the managers of The Best Buy Corp office and so forth. They said that this is their policy, and I they can't change it. Bull****!!!!
Here is the kicker, this is how they get the consumer. It reads that a 15% restocking fee will be charged on any opened: notebook computer, camcorder, digital camera or radar detector.
Okay, you tell the sales clerk what you want. They get it for you and give it to a tech who OPENS it, plugs it in, looks at it, then puts in back in the box and hands it to you.
So technically, even if you (the consumer) had never even taken it out of the box, the tech had already had it opened and turned it on so they consider this NOW AN OPEN Package.
So buyers be aware, even if you don't take it out of the box yourself, the techs have already done it for you. I was going to spend another $5 or $6 hundred dollars that day at Best Buy, but I swear I will never buy another thing from them again. I then went to Circuit City and spent my money there. By the way, Circuit City no longer practices this policy since it pissed of too many people.
I was furious all day Saturday, Sunday and was up at 5:00am on Monday still bugging about this. Finally around 11:00 am on Monday I couldn't take it anymore. I called the store and asked for a manager. A woman manager got on the phone. I asked about the sign and where it was located and etc.
Finally, I mentioned this whole open policy they have. She said "Yes that is the policy"
I said "I technically I did not open the box nor the laptop"
She asked "Didn't she give it back to you with a seal on it"
I said "If it had a seal on it, they would have seen that I never took the thing out of the box"
She said "Okay, I'll make an exception this time and credit the $180.00 back to your account"
I still can not believe that it went through all the BS just to return something that I did not want.
This is my story and I'm sticking to it.