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NewEgg.com Complaint - Newegg Cancelled My Account And Won't Sell To Me For No Reason!
Complaint
Hi all,
I ordered a video card, sound card and power supply from NewEgg. The money was taken out of my bank account and the products were shipped. Then NewEgg put an intercept on the package and it was returned to them. I saw this and tried to login to my account to see what was up. it said my account was disabled. I called them and the lady said that the verification department issued the intercept and she would talk to them and email me their reason. This is what I got:
Dear Customer
I’m sorry for the inconvenience, but we are unable to unblock the account in question or release information on why the account was blocked, unfortunately your address and account have been determined to be unserviceable at this time.
If you have any questions or concerns, please do not hesitate to contact me.
Thank you,
Newegg.com
I called them again and they won't give me a reason for cancelling my account. They said that they would look into it, but it has been several days and nothing. They won't let me buy from them. This was the first time I tried to buy from them. This makes NO sense to me.
Guess I will try TigerDirect or ZipZoomFly...
Let me know if you have any other suggestions. Too bad because they had great process and I had heard good things about them.
Thanks
I ordered a video card, sound card and power supply from NewEgg. The money was taken out of my bank account and the products were shipped. Then NewEgg put an intercept on the package and it was returned to them. I saw this and tried to login to my account to see what was up. it said my account was disabled. I called them and the lady said that the verification department issued the intercept and she would talk to them and email me their reason. This is what I got:
Dear Customer
I’m sorry for the inconvenience, but we are unable to unblock the account in question or release information on why the account was blocked, unfortunately your address and account have been determined to be unserviceable at this time.
If you have any questions or concerns, please do not hesitate to contact me.
Thank you,
Newegg.com
I called them again and they won't give me a reason for cancelling my account. They said that they would look into it, but it has been several days and nothing. They won't let me buy from them. This was the first time I tried to buy from them. This makes NO sense to me.
Guess I will try TigerDirect or ZipZoomFly...
Let me know if you have any other suggestions. Too bad because they had great process and I had heard good things about them.
Thanks
Comments:
Posted by Soaring Consumer on 2009-03-17:
I have never heard of this happening before.
Make sure that they refund the charge.
Make sure that they refund the charge.
Posted by lobo65 on 2009-03-17:
Weird. I've had very good experiences with Newegg.
Posted by madconsumer on 2009-03-17:
i have had exellant service form tigerdirect. i have a couple of reviews on them.
Posted by TGT101 on 2009-03-17:
Soaring why are you not suggesting the OP sue them in small claim court?
Posted by Soaring Consumer on 2009-03-17:
I don't think there is a justifiable reason to sue in small claims, as denial of service is their right as a retailer (although whatever their crazy reasoning is, I have no idea).
If they don't refund him, he can just file a charge-back through his bank.
If they don't refund him, he can just file a charge-back through his bank.
Posted by LadyScot on 2009-11-22:
If they intercepted the package to make sure they got it back sound like they were being cautious of fraud. Have you ever noticed anything suspicious with your bank account or charge cards? Your name/account was flagged for some reason for them to go through all that.
Call them back, and tell them you are confused and want to know exactly what the issue is. Tell them you have noticed no issues with your bank account that would justify such a thing being done, and see what they say.
Call them back, and tell them you are confused and want to know exactly what the issue is. Tell them you have noticed no issues with your bank account that would justify such a thing being done, and see what they say.
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