XM Satellite Radio Complaint - Unauthorized Payments Taken from Credit Card
In December I purchased a XM Radio after several weeks of research. I chose XM over Sirius as the line-up seemed better and the sales person I spoke to at XM seemed helpful at the time.
I purchased the radio through XM over the telephone as I had specific questions regarding my purchase. My questions included:
Would I be tied into any contract?
Could I choose when the account was activated?
Would I be able to change my subscription through the year?
I chose to order over the telephone so I could have these questions answered specifically as they were important considerations when making my purchase. I was assured that yes, I would only be tied into a 3-month contract and yes, I would have to call to have my account activated.
Imagine my surprise when I checked my credit card bill to find that an additional $38.85 was taken out on 13 March. For a subscription that I had not even activated. Imagine my even greater surprise when I call to inquire why this is and find out that and am told I'm tied into a year-long contract. I asked for a guarantee that at the end of the year I wouldn't be charged for a 10-year subscription, but just received a wry laugh in reply.
There is NO way I would have tied myself into a year-long contract. My husband was overseas and could not use his radio immediately and I was made redundant just before Christmas. The very reason I called and checked I wouldn't be tied to a contract was that I did not want to be. Unfortunately the company has my credit card now and can do whatever they like with it, it seems! So now I find I'm tied to this terrible service for a year!
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