LG Electronics Complaint - LG French Door Refrigerator -- Defective Ice Maker
ROGERS, ARKANSAS -- I received a letter on 2/15/09 from LG indicating my french door refrigerator purchased in November, 2007 needed to be modified in order to comply with Dept of Energy (DOE) guidelines for the Energy Star rating. Apparently, the energy usage for this model is higher than indicated by LG. When I called to follow-up on when the modification would occur, I also informed LG that the ice maker no longer worked and was assured the "modification" scheduled would take care of this problem. Much to my surprise, the appliance tech advised that the circuit board is the only item being replaced to comply with Energy Star guidelines and had nothing to do with the ice maker! In addition, he admitted that "LG got a hold of some bad ice makers". When I called to complain to LG about the defective ice maker, I was told since I didn't purchase the "extended warranty", I was responsible for the cost of a new ice maker ($220).
LG customer service is horrible! I would NOT recommend purchasing this product since the company fails to stand by their product.