Goodyear Complaint - Rip Off Artists - Car Repair
91606, CALIFORNIA -- My friend and I both went to the Goodyear in North Hollywood on Laurel Canyon for some car repairs. She asked for an oil change on her car, and I asked for a battery for mine. They started by telling her that in addition to an oil change, she needs a transmission flush, a brake system flush, a new serpentine belt, a new cabin air filter and 4 new tires. She informed them that she has just had a full 30,000 mile service performed a few months earlier in which the transmission and brake flush were completed, but they continued to insist that it hadn't been done since she purchased the car (It's a 2005 Toyota Matrix with 44,000 miles on it).
Finally, she asked them for pricing. We didn't get very far because they quoted $71.95 for the cabin air filter not including installation costs. I stopped him there asking for an explanation of how an air filter could cost $71.95 and his explanation was, "We use quality parts." I asked him, "Are you serious? It's 16 inches of cardboard." He just stared at me blankly. So, I turned to my friend and said, "We can buy that at Wal Mart for $20." To which he replied, "Maybe you could find it for $40." So, I said, "Okay, fine, lets say it's $40, that's still $32 of mark up. You think that's acceptable?" Again, he just stared at me blankly.
And the cost of the battery? $148.00. I told them to keep it.
After telling them to do the oil change (AND NOTHING ELSE) and leaving, we received several phone calls trying to sell us the additional unnecessary services.
Meanwhile, we went over to Napa around the corner and picked up the filter for $20 and the battery for $92.
These people are rip off artists. They try to sell services that are unnecessary and mark parts up 50% and more.