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Homestead Suites Complaint - Homestead Suites Refused To Pay For Robbery And Has No Guest Security

Review by Dusty Reed on 2009-03-17
SAN RAMON -- Hotel will not pay for parked car robbery
Date of Problem: 1/28/2009

Gentlemen,
I just moved in to Homestead Suites at 18000 San Ramon Valley Boulevard at Bollinger Canyon road a month ago. (Jan 22) My pickup was parked in the rear of the hotel on January 28th. It was locked and the alarm on. Someone smashed the passenger front window, rifled the glove box, and made off with my GPS mount and cord. It was obviously a "Smash & Grab" robbery.

What makes me angry is that the grounds have no lights, or cameras at all. Moreover, the perimeter hedge has well trodden breaks and foot paths where people obviously have cut thru the grounds on an ongoing basis. There is no fence keeping the casual thief from entering the grounds. I have seen people walking thru the grounds at night on several occasions. They should put up a sign "WELCOME THIEVES" !

They do have some very small signs, hidden by uncut branches warning you to lock your car and take out valuables, and of course, the obligatory disclaimer of all responsibility. However, a hotel does have an obligation to provide security for its paying guests legally They are going to hear from me in court soon...
I think a hotel guest should have some reasonable expectation of security in a parking area. The hotel manager said he would send it to the insurance company to see what could be done. However, as of March 1st, nothing is moving in that area. He is obviously hoping I will forget about this and not bother him.
However as this has cost me over $300 dollars, considering a broken window, and replacing the GPS cord, that is a forlorn hope on his part. I plan to give him lots of unwanted publicity.

Further, I would warn against anyone staying at this hotel. The highspeed internet is so slow that it will not even allow viewing of of news video clips from Yahoo, or CBS or ABC or MSNBC without fitfully stopping and starting constantly. This is because it runs at about 200k up and download. Basically, I would class this hotel as a ripoff.
Comments:9 Replies - Latest reply on 2009-03-18
Posted by Soaring Consumer on 2009-03-17:
Did you file a police report on the day of the incident?

Indeed, you should expect that there would at least be a security camera and a properly maintained fence in the parking lot.
Posted by spiderman2 on 2009-03-17:
I'm sorry that this happened to you, but hotels and motels don't take responsibility for your vehicles or their contents. The manager told you he would contact his insurance company so he could pass the buck. Also, on a nit picky note, your vehicle was burglarized not robbed.
Posted by Anonymous on 2009-03-17:
If it was me I would report this hotel to code enforcement. Every city is different but it sounds like their maybe some code violations here. Heck it's free and at worse they'll tell you there's no violations but on the other hand they might find some violations which could be of great benefit in court.

San Ramon Code Enforcement -- (925) 973-2590, blindblom@sanramon.ca.gov

Good luck!!! Good Review!
Posted by dan gordon on 2009-03-17:
code enforcement? are you kidding me. A city is going to require an innkeeper to have security? Homestead is a ltd service hotel, He parked in a dark back part of the hotel. Common sense would tell one to avoid parking in the worst part of the lot. This could happen anywhere.
Posted by Anonymous on 2009-03-17:
dan gordon it's not unusual for municipalities to have ordinances that require large parking lots to have a certain level of lighting and also ordinances/code covering things like fences and worn hedges at the back of the property. I'm not saying San Ramon has such ordinances because I don't know I'm just saying what does it hurt to find out. A lot of cities only investigate code violations upon a citizen complaint. Eh, give it a whirl what could it hurt?
Posted by dan gordon on 2009-03-18:
its a longshot but maybe. Homestead is a ltd service type place. Sometimes the office is closed so its not a full service type facility.
Posted by Anonymous on 2009-03-18:
I used to travel extensively. I never once saw a hotel that did not warn about valuables in cars. They just don't have that type of secuirty, mainly because guests don't want the added expense on their bills.
Posted by Disaster Worker on 2009-03-18:
Won't your auto insurance cover your loss? I really can't see how the hotel is liable for the loss.
Posted by Nohandle on 2009-03-18:
Even if an insurance claim was filed, wouldn't the insured's deductible come into play? It appears this member is out $300.00 since I think all hotels absolve themselves of responsibility for this type of thing. Dusty, nice reminder for all of us.

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