Homestead Suites Complaint - Homestead Suites Refused To Pay For Robbery And Has No Guest Security
SAN RAMON -- Hotel will not pay for parked car robbery
Date of Problem: 1/28/2009
I just moved in to Homestead Suites at 18000 San Ramon Valley Boulevard at Bollinger Canyon road a month ago. (Jan 22) My pickup was parked in the rear of the hotel on January 28th. It was locked and the alarm on. Someone smashed the passenger front window, rifled the glove box, and made off with my GPS mount and cord. It was obviously a "Smash & Grab" robbery.
What makes me angry is that the grounds have no lights, or cameras at all. Moreover, the perimeter hedge has well trodden breaks and foot paths where people obviously have cut thru the grounds on an ongoing basis. There is no fence keeping the casual thief from entering the grounds. I have seen people walking thru the grounds at night on several occasions. They should put up a sign "WELCOME THIEVES" !
They do have some very small signs, hidden by uncut branches warning you to lock your car and take out valuables, and of course, the obligatory disclaimer of all responsibility. However, a hotel does have an obligation to provide security for its paying guests legally They are going to hear from me in court soon...
I think a hotel guest should have some reasonable expectation of security in a parking area. The hotel manager said he would send it to the insurance company to see what could be done. However, as of March 1st, nothing is moving in that area. He is obviously hoping I will forget about this and not bother him.
However as this has cost me over $300 dollars, considering a broken window, and replacing the GPS cord, that is a forlorn hope on his part. I plan to give him lots of unwanted publicity.
Further, I would warn against anyone staying at this hotel. The highspeed internet is so slow that it will not even allow viewing of of news video clips from Yahoo, or CBS or ABC or MSNBC without fitfully stopping and starting constantly. This is because it runs at about 200k up and download. Basically, I would class this hotel as a ripoff.