Pinnacle Cart Complaint - Beware Of This Company: Terrible Communication And Poor Customer Service
AUSTIN, TEXAS -- August 2008: Apparently, I was involved in a issue of some kind by receiving software from a subcontractor to Pinnacle cart that was not properly licensed. In a big show of force a year after I purchased the software, [snip] at Pinnacle emailed me and many others demanding $595 for the license. I had never heard of Pinnacle before as the software had apparently been re-branded so I didn't feel comfortable handing over any money and said so. The license fee was dropped to $150 a few days later. All of my questions went poorly answered and no issues were dealt with. I paid the $150, though never fully satisfied with the explanation that they kept spouting. October 2008: They offered to upgrade the cart software for all of the users still using the software with a third party developer that they highly recommended. Pinnacle claimed that the cart I was using was several versions behind and would soon become obsolete because of a credit card authentication system that was going to change in the future.
They suggested Claim the Web, another company that has been equally poor at communication as their best developer for making specialty carts. They have made very little effort in upgrading the cart providing no information about what features the upgrade will have but they were really happy to take my credit card number for the upgrade. I asked if there was a forum or a website for the new cart but these questions went unanswered. March 2009: No word from either of these companies about the upgrade since the beginning of the year. I wrote Claim the Web asking about the upgrade and was referred to [snip] at Pinnacle. [snip] at Pinnacle referred me to Claim the Web. Neither of these companies has provided me any information about the upgrade. I'm very disappointed in both of these companies and their treatment of myself and others in my field who needed a specialty cart. I never understood fully why they were coming after me and not after the guy I purchased the cart from. They said they were pursuing him, but he is in business in another state doing something else web related today.
Be very wary of this company as their customer service is probably the worst I have ever experienced and I tend to think they are not honest. I would suggest looking for online shopping carts elsewhere.