Cable Shopping Network Complaint - Don't Buy From Cable Shopping Network
SAINT PETERSBURG, FLORIDA -- I ordered the complete 50 State Quarters Collection from Cable Shopping Network on December 29th, 2008 and received an estimated shipping date of 2-3 weeks. After 4 weeks I sent 6 emails to the company through the company website, never received a reply. I then called the customer service number and there was a recording that due to a high volume of holidays orders for the Quarter Collection, please allow 8 weeks. I waited 8 weeks and called again and was told by a representative to wait 10 weeks and the company would 'investigate and push the order out'. I waited 10 weeks and the next representative did not offer me any information except to cancel my order if that's what I wanted. He then told me the reason it was not sent out was there was a problem with my Discover Card. Which is a lie because I have a zero balance on my card, and I saw the authorizations that Cable Shopping has run every 30 days to verify the account is still good. I was told to wait 2 more weeks and a supervisor would get my order 'force shipped'. Another lie because after waiting the last 2 weeks the last representative I spoke with told me that she has no idea when the set will ship, and there is no way to get the set 'force shipped' and that anyone in the company that told me otherwise didn't tell me the truth.
So, after 3 months, I still have no idea when the set will be shipped, but every night on cable TV the same advertisement runs, selling the same product I can't get shipped to me.
If you are smart, stay away from Cable Shopping Network.