Big O Tire At Centennial Hills Complaint - Poor Service And Bad Repairs
LAS VEGAS, NEVADA -- My problem began with a service engine light. The reason for the light was diagnosed at Big O Tires as a missing gas cap. The mechanic checked my fluids and suggested I flush the power steering and radiator fluids. I did to the tune of over $600.00.
After the flushes, I noticed my power steering was out on a 1999 Ford Taurus. I took it back and the power steering pump was replaced for over $350.
I returned to Big O complaining of noise from the power steering repairs. The pump was replaced again.
After the power steering pump replacement, I was told the rack and pinion was leaking. The rack and pinion was replaced for over $600.00. Now the rack and pinion is leaking and my driveway is covered with fluids.
This began at the beginning of February 2009 and this is March 2009 and I am still having problems. I took my car and left it there out of frustration and bewilderment and was told the manager was at meetings and would be back later. I called this afternoon and was told the manager is off today and went home sick. The desk person informed me someone called him and told him the manager would not be in today because he is sick. I don't know if it's the manager's day off or he's off today because he's sick.
I have taken the car back to Big O twice a week every week since the beginning of February 2009 and still the car is not repaired. The workers there are not concerned and pass the buck to whoever is willing to take it. No one has any information of any kind that is useful. I am only told that the manager is handling my problems and the manager has not handled them in any satisfactory way.
I want my money back so I can find a mechanic who knows how to repair my problems. My problems started with a missing gas cap and have escalated into over $1800.00 in repairs because I trusted these people. My car is sitting there right now and no one bothered to call me and tell me they will not work on it today.
I have no recourse but to continue taking my car to these people hoping it will be the last visit. I asked the desk person for the owner's name and he told me the owner is the manager. That is simply not true. I have stood at the desk and heard the manager talking to the owner.