Big O Tire At Centennial Hills Complaint - Poor Service And Bad Repairs

Review by MaryM on 2009-03-18
LAS VEGAS, NEVADA -- My problem began with a service engine light. The reason for the light was diagnosed at Big O Tires as a missing gas cap. The mechanic checked my fluids and suggested I flush the power steering and radiator fluids. I did to the tune of over $600.00.

After the flushes, I noticed my power steering was out on a 1999 Ford Taurus. I took it back and the power steering pump was replaced for over $350.
I returned to Big O complaining of noise from the power steering repairs. The pump was replaced again.

After the power steering pump replacement, I was told the rack and pinion was leaking. The rack and pinion was replaced for over $600.00. Now the rack and pinion is leaking and my driveway is covered with fluids.

This began at the beginning of February 2009 and this is March 2009 and I am still having problems. I took my car and left it there out of frustration and bewilderment and was told the manager was at meetings and would be back later. I called this afternoon and was told the manager is off today and went home sick. The desk person informed me someone called him and told him the manager would not be in today because he is sick. I don't know if it's the manager's day off or he's off today because he's sick.

I have taken the car back to Big O twice a week every week since the beginning of February 2009 and still the car is not repaired. The workers there are not concerned and pass the buck to whoever is willing to take it. No one has any information of any kind that is useful. I am only told that the manager is handling my problems and the manager has not handled them in any satisfactory way.

I want my money back so I can find a mechanic who knows how to repair my problems. My problems started with a missing gas cap and have escalated into over $1800.00 in repairs because I trusted these people. My car is sitting there right now and no one bothered to call me and tell me they will not work on it today.

I have no recourse but to continue taking my car to these people hoping it will be the last visit. I asked the desk person for the owner's name and he told me the owner is the manager. That is simply not true. I have stood at the desk and heard the manager talking to the owner.
Comments:6 Replies - Latest reply on 2009-03-23
Posted by Enos on 2009-03-18:
Sounds like they may have put the wrong power steering fluid in. A lot of older Ford's use Type-F automatic transmission fluid for the power steering. Might want to ask them what type of fluid they use and see if that's what the owners manual calls for.
Posted by Soaring Consumer on 2009-03-18:
Basically, you paid them, and they broke the car. Then they tricked you into buying more parts from them, which were defective, and thus your car was broken worse.

Take it elsewhere to get repaired and sue Big O for the repair cost of the damage they caused plus the $1,800 you already lost to their faulty workmanship.
Posted by MaryM on 2009-03-20:
Thank you for your response. I am also considering reporting this the Board of Automotive Repairs. $1,800 is a lot of money for me right now. Paying for more repairs is difficult. I am going to give them one more try to get it right. I have threatened with an attorney and they have not responded. The service at Big O is legendary.
Posted by Soaring Consumer on 2009-03-20:
There is a Board of Automotive Repairs? Then by all means, contact them.

Do NOT give Big O another chance. You already threatened them, they will just take it out on you and your car.
Posted by Alain on 2009-03-20:
Definately sounds as if you should consider a lawsuit.
Posted by MaryM on 2009-03-23:
I took the car to the Ford dealer and found out there was air in the pump line. They used a machine to get it out. It cost me 50 bucks. They also left a line loose and all the fluid just drained out. The manager at Big O said to let him know before I pay for anymore repairs. I want my cost for the flush back because apparently they did not have the machine that purges the system before you put fluid into it, otherwise I'm certain they would have used it. The manager was not there today but he'll be there in the next couple of days and I am going to ask for my money back. The pump is still noisy.

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