Frigidaire Complaint - Freezer Runs Continuously and Noisy!
My husband and I purchased a Frigidaire freezer, Model No. FKFH21F7HW about 2 weeks ago. I was told in the store--when I asked if the freezer was on because it seemed to be running quietly--the salesman said, "Yes, and this is as loud as it will ever get." It was noisy from the start, and I called and complained. A serviceman came, checked it out, and said everything was fine. My husband, who has hearing loss said it didn't bother him at first, but now he says it is louder.
I am going to call the business where we purchased the freezer and return it, hoping that they will be willing to have the freezer returned without a hassle. Also, I just felt the sides of the freezer and they feel hot. I don't think that is normal.
The way I feel at this moment, I will never purchase another Frigidaire appliance. Don't forget that the same company who manufactures Frigidaire also manufactures Electrolux, Tappan, Westinghouse, Kenmore, Affinity, Gibson (hate my Gibson dishwasher) and many others. Google who makes what.
I will do a follow-up with the return experience. I don't know how they will be when we return the freezer, so it's unfair at this time to even mention where we purchased the freezer.
Company Response on 03/27/2009:
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.my3cents.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Electrolux Major Appliances
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