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Fax.com Complaint - Stay Away From Fax.com

Review by mikmik on 2009-03-19
I signed up for service with OneFax.com several weeks ago and recently received an email that OneFax.com is now part of Fax.Com.

When I signed up with OneFax.com I had a service that had unlimited incoming faxes and a toll free number.

Fax.com changed my service to 350 pages for free and 8 cents per page after that.

THE BIGGEST PROBLEM is that my fax service is only working intermittently. THIS FAX LINE IS WHERE WE RECEIVE OUR CUSTOMER ORDERS. Lately we have signed up some new customers and their first exposure to us is a fax line that doesn't work. It is DEVASTATING. If that isn't bad enough I've tried for two days to get in touch with a live person at fax.com. I've been on hold multiple hours and have sent numerous emails. I haven't received a return phone call or email from a live person.

I've even tried finding a "back door" phone number into fax.com. No such luck.

STAY AWAY FROM THIS COMPANY IF YOUR FAX LINE IS IMPORTANT TO YOUR BUSINESS.
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