Ford Motor Complaint - Windshield Wiper Assembly
GREENBRIER, TENNESSEE -- I recently went to Tracy Langston Ford with the wiper assembly from my truck. It had pulled apart because the wipers had stuck to the windshield over night. I went to the parts counter and asked for the plastic caps that hold the assembly together. After looking up the part on the computer I was told that they did not have the caps available. I would have to order the whole assembly. This was 125 dollars. I got on line and looked for Trico wiper parts and found the caps for 4 dollars and 99 cents for 4 caps. I contacted Trico and complained to them and they sent me 2 of the caps for nothing. I was able to find the missing part still in the area where the assembly attaches and was able to reassemble the wiper control assembly.
I just wanted everyone to know that Ford and its dealers are taking their customer to the cleaners on items like this because they don't carry the insignificant parts to repair some assemblies so they can charge a higher price for the whole assembly.