Simple Way To An 'A' Complaint - Not Worth The Shipping
LAS VEGAS, NEVADA -- Upon ordering this product I had heard the commercial over a period of several months. I decided to order the product to assist my son who is a 'B' - 'C' student and thought maybe there is something to move him up to 'A' - 'B' student status that I am unaware of.
After a good 10 minute talk with the customer service representative to cover specifics about the design of the product. Meaning I want to know if this was something that was could be used right away with my sons homework completion or is it going to involve days or hours of learning a process before the simple way to an 'A' program could be used.
She assured me it was based on NLP, (neurolinguistic programing. Visual-Auditory-Kinesthetic learning system identification) and that the simple way to an 'A' could be used with my sons' homework upon receipt, and she added ... HER SON ALSO USES THE PROGRAM AND IT HAS BEEN BENEFICIAL TO HIM.
Only to receive the 8 pound package requiring signature and receiving a 4"_ 3-ring binder with multi-colored 3" X 5" note taking cards, Blank Ruled Agendas, subject dividers, A DVD, and a stack of cello-wrapped instruction.
WELL, this package is entirely what my son uses at school. He notes down the keep words of the topic studied, keeps class agenda, we have already identified that he is a 'VISUAL LEARNER' as his retention model.
They wanted $400.00 for this, then upon calling to return the program after 12 days, unopened cello packaging, I was on hold 1 hour the first day, 20 minutes the second day, 10 minutes this morning.
The representative advised me there was a sale on the product now for $179.00. I advised her I only wanted the RMA# so I could return the product. She then asked if I watched the DVD, I told her no, and then she went into a sales speech, and asked if there was any amount of money I would pay to keep the materials?
I told her 'based on the fact we are already using this very same learning - retention method I did not feel necessity to pay for what I am already doing, AND I understand she was giving me an opportunity to pay THEM, although it was my best decision not to pay for what I already HAVE.
PLEASE know, if you order this product, they will make it extremely difficult to return it. If you give a credit card for payment, which they will direct debit your account. BE PREPARED TO CANCEL YOUR CARD IMMEDIATELY TO AVOID UN-AUTHORIZED DEBITS THAT WILL BE PULLED FROM YOUR ACCOUNT.
Also --- You must follow there strict return product marking on 3 sides of the box for their warehouse to accept your return. Give them the UPS tracking number and send that information to them by mail and email. This will help you with your credit reporting to have a paper trail showing documentation when you received the package, when you returned it and the UPS tracking # along with copy of your paid receipt to return their 8 pound package.
BE SURE TO MAKE electronic archive files of your letter to them along with a copy of this complaint so assist you with your credit correction information should they put you in collection which will be advised to you if the materials are not returned according to the way the package needs to be marked. Have your dates and documentation!!!!
This product attracts your 'kinesthetic" system, because, as a parent you want to do the best for your child, and the way it is advertised you want to believe you and provide more than you are, or you wonder "Can I be doing more to help my child."
If you are having any thoughts similar to this. YOU definitely do not need this product. The very fact that you've taken time to think, "can I be doing more?" is an indication you are already doing what is needed.