Bally Total Fitness Complaint - Upgrade Scam
NEW YORK, NEW YORK -- My boyfriend gave me a membership to Bally Total Fitness last year. (He's been a lifetime member for over 20 years, and the rate is unbelievably cheap.) So we go to the location nearest my house - which was totally ghetto. People just hanging out, talking and trying to pick each other up. The machines were on top of each other and everything was cramped into one tiny room. No towels and not much to be desired as far as the classes went. Reluctantly, I got my membership card and promised that I would try it out.
Fast forward another month, I haven't gone to the ghetto gym. I look on their website and then notice that they have two "Sports Clubs" near my office. I call one up and go by for a visit. I'm very happy as their facilities are much nicer, more equipment, better spacing and of course towels. I sign for the upgrade - which is about $20 per month. But I figure okay.
So NOW they have changed everything. No longer to they offer towels (since December). They put up some sign saying that people were stealing them - then switched to say that it was due to economics. Now I have to drag around all day long with my wet towel (I go to the gym before work when it's less crowded.)
My boyfriend decided one day to try a different location while he was away on business. They said it was a Sports Club and gave him access for one day, but said that if he wanted to go again it would be a flat fee of $180. WHAT THE HECK!!! A flat fee of $180 when I'll be paying $20+ for the next three years.
So I called them up to complain and see if I could get a refund. After waiting the requisite 25 minutes (I truly think they do that as a ploy to get you to hang up), I spoke with someone. She said to me there was no way to get out of the contract that I had. I told her that I would wind up paying almost 4x the $180 fee AND I'm not even getting the towels anymore. (Trust me, that was one of the selling points when I signed up.) She said there was nothing I could do, as I signed a contract.
Well, this is not over. I will continue to try and get out of this one way or another.
Heck, I think I may just switch us both to NYSC and call it a day.