Neopost Inc Complaint - Do Not Lease Postage Equipment From Neopost
WILMINGTON, DELAWARE -- We leased a Postage Meter from Neopost 4 years ago for our small business. It has been a nightmare!!! There are so many hidden charges, no one could afford it. They charge you over $150.00 for a ribbon cartridge! Every time the mail goes goes up they try to charge you for the updates. After only a few months they tacked on a monthly "Equipment Use Tax" without telling anyone. They have been sold or merged 2-3 times since I've been with them and you never know who to call. The original salesman must have changed his name - can't locate him. Their Customer Service is non-existent and they are the rudest people you will ever have to talk to. If you try to terminate the Lease they won't even talk with you. They tell you to "put a request to terminate in writing to receive a quote for termination"!!! NOBODY TALKS WITH YOU.
The machine constantly jams, the envelope sealer hasn't worked since we got it, you waste postage all the time as the envelope does not go through but the postage is deducted anyway. Don't even think about getting that money back! They tried to charge me an extra $50.00 to use their automated postage add on. Now, that is using MY money to pay for the postage - not theirs - and they wanted to charge me for the convenience! What a racket!
Read the fine print very carefully, no matter what the salesman tells you. That's my fault.