Best Buy Complaint - Extended Warranty
BAXTER, MINNESOTA -- My HP Notebook needed a new battery, one of the letter keys popped off, and the power cord connection was malfunctioning. I figured this would be no problem to be repaired as I had purchased the four year extended warranty package.
I brought my laptop into my local store to be repaired and the employees stated that the computer had to be sent to HP for the repair work, and that it would take two weeks tops.
Well, it is three weeks later, I still have no computer. I called Best Buy a week ago to inquire as to the status of the computer and they stated that HP had just received it, and to call back in a week and a half. Keep in mind Best Buy had already had my computer for 10 days before HP even received it for repair!
Lo and behold Best Buy called me today and said the computer was finished and could be picked up. I went to pick it up, and was told that the battery wasn't holding a charge, I would have to send away for a replacement battery, and it would be another 5 days or so. HUH? They have had my computer for 3 weeks, they were told the battery needed to be replaced when I brought it in, and it still hasn't been done? This extended warranty they offer is a joke, I think in the future I will be taking my business elsewhere as my difficulties with Best Buy just never end, and the worst part about it, they don't seem to care one bit about the crappy customer service that they offer!
P.S. The store # I refer to is #522, in Baxter, Mn.
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