Red Lobster Complaint - What is going on at Red Lobster?
ALBUQUERQUE, NEW MEXICO -- On March 13, 2009, nineteen members of my family went to the Red Lobster in Albuquerque. We entered the restaurant at 4:30. After a short wait, we were seated and our drink orders taken. Later the biscuits were served and the food orders taken.
At 6:00, our food had not been served and we questioned the waiter and the manager. The manager said there was a glitch in the computer and our order had just been sent in! There didn't seem to be any concern on the part of the manager. Our food was finally served at 6:40, with some items missing and later served after we had completed our meal. Then we had to wait for our bills.
We were given a 25% discount, which I feel was certainly inadequate. We left the restaurant at 7:00.
I have eaten at other Red Lobster's in other states and never had the experience we received in Albuquerque.