Holiday Inn Complaint - Wedding Proposal Ruined
SOLOMONS ISLAND, MARYLAND -- To Whom It May Concern:
I made reservations to stay at your Holiday Inn Select (Solomon’s Island, MD) for Friday February 13, 2009 thru Sunday February 15, 2009. That weekend was supposed to be a special for me because I had planned to propose to my girlfriend on Valentine’s Day. I want you to know that day was somewhat overshadowed by the service that we did not get from your hotel.
We arrived at your location right before midnight on Friday and checked in. When I got to the room, I placed the “do not disturb” sign on the outer door. The following day, we departed the hotel around noon or so and didn’t return until 4pm. To our surprise, when we opened the door to our room, the room was as we left it (unclean). At this point I’m very upset. My girlfriend called the front desk for assistance and the gentlemen said that some one would come and clean the room. After two hours had gone by, I went to the front desk and the guy said that he had called for room service but they never came. I explained to him how important this day was for us and that we had a dinner appointment in 45min. I told him that when I got back from dinner, I expected my room to have been turned down. When arrived back upstairs to my room, my girlfriend was on the phone with the guy who I just finished talking to. He was apologizing to her and told her they you were short staffed and no one would clean the room. At this point, my special night was ruined. My girlfriend then asked if they would at lease bring us clean towels (which they did).
Although my night ended as planned, we had the worst stay at any hotel that we have ever visited (which was your Holiday Inn). What happened to us was/is unacceptable. Please fix this so that it will not happen to your next visitor.