FreeCreditReport.com Complaint - Do Not Sign Up Unless You Love To Fight
FAIRLESS HILLS, PENNSYLVANIA -- In my other reviews, I mentioned how I am about to take on a car payment. So lately, I've been obsessed how my credit is. I have to use my grandmother's credit to purchase and pay off this car. So this brings me to FreeCreditReport.com
I've seen the commercials, and I saw an ad on Facebook, so I said "Hey, why not?" So I go through the whole sign-up thing, and it says that you will be charged if you do not cancel within a week. Well I'm sure they depend on you to either miss out on that little detail, or completely forget about it until you are charged and can't do anything about it. Well I was planning on taking a look at my credit score, and then canceling right after that, no dilly-dallying. So I found my credit score, which is good because I only have one credit card, I was concerned if it was affected by my parents and rest of family because of a failed business which affected most of their credit, and I did not want to be in the danger zone at 18 years old. So anyway, as with most other services in the world, to cancel I clicked on the "My Account" tab to see a screen that only contained options to change my name, address, etc. Where's the "Cancel" option?
They don't provide information to cancel, or at least where it should be. So I went on Google and found a page that talked about canceling the account with them, and it's just as bad as trying to cancel AOL back in the day, where they would not take No for an answer.
I signed up around 1:15am today, and sent the e-mail regarding cancellation around 1:23am, and another one around 1:44am because I received a "Welcome" e-mail to FreeCreditReport.com.
The e-mails were as follows:
I wish to cancel my account with FreeCreditReport.com. Registered on Friday, 3/20/2009, Canceling on 3/20/2009. I will keep this e-mail in my records for proof that I did cancel 7 days ahead of the charging deadline, and will be sure that no fees are accrued to my account.
This is my second e-mail because I just received a "Welcome" e-mail to FreeCreditReport.com. I want to be sure and absolutely clear when I say that I wish to cancel my account with FreeCreditReport.com, meaning that I wish not to be associated with any part of your services, or linked to FreeCreditReport.com in any way. I don't want any sales pitches, or attempts to retain me because I have no intent of paying, continuing, or needing any of these provided services. I was just curious as to what my score was, no specific reasoning for why I even needed it, and I don't need to know what my score is every day. So I will say this again. I wish to be removed from all services provided from FreeCreditReport.com, Free AND Paying services. I do not expect to be charged in any way shape or form. I will notify my credit card company about this issue and be sure that any attempts at being charged from your company will be reversed.
My account ID is - **********.
Please let me know when this action has been done and I am completely removed from your system and will not be charged any fees whatsoever.
Thank you for your cooperation.
I have not received any responses yet being it is 2:37am local time. My real big complaint right now is that you figure most companies, or at least legitimate companies would have a Cancel option online if you can sign up online with them without a problem. It's just very misleading how they have it set up. I also let JPMorganChase know about this, the company that my credit card is with that would be charged with any fees by FreeCreditReport.com. I don't know if they can do anything about it, but the fact that I let them know about the issue and have all of my e-mails and times on file may help me in the long run.
If anyone has any experience with them, please let me know anything that could help me with this. I don't feel like being charged money that I shouldn't be paying due to misleading advertisements and all of that crap.