FreeCreditReport.com Complaint - Do Not Sign Up Unless You Love To Fight - Credit Monitoring

Posted by Anonymous on 2009-03-20:

You would probably get better results if you called them instead of emailing. They could easily deny never having received you request to cancel with the time frame.
Make sure you get a confirmation number.
From the web site:
How do I cancel my membership?

If for any reason you are not satisfied, you can cancel anytime to discontinue your membership to Triple Advantage Credit Monitoring and stop the monthly billing. However, you will not be eligible for a prorated refund of any portion of your current month's paid membership fee. To cancel, please contact Customer Care at
1-888-829-6560.

Posted by Soaring Consumer on 2009-03-20:

Actually, it is usually the opposite, as emails create a paper trail.

I also recommend getting a tape recorder for your phone, so you have recorded verification of the cancellation.

Posted by CMcIntyre90 on 2009-03-20:

Well I got two email responses from two different people saying the same thing that they're sorry to see me go, and I got an email saying that my cancellation is effective 3/28/09. That's 8 days away. I hope that means that I can't use it that day, and they're not going to charge me on day 7, and then cancel me on day 8, thats ridiculous. I sent an e-mail back about that and saying that I will go through dispute if they charge me any fees, because I clearly canceled before 7 days were up.

Posted by Anonymous on 2009-03-20:

I signed up on freecreditreport.com as well. However, I never got to look at my credit score. I couldn't get past the security questions. One question listed a bunch of addresses and asked which one I had lived at. I never lived at any of them and that answer was not an option. So I never completed the process. They still charged me for it though. Emails didn't help so I called and they refunded my money and cancelled my account.

Posted by Anonymous on 2009-03-20:

I agree, call them to discuss the cancellation in person. I've used freecreditreport.com for years and haven't had any issues but whenever I've needed assistance I've called.

And I suggest that you don't get a tape recorder and record the call. If you really feel you need to do something like that, you must first check your states laws, every state is different. Most companies don't allow their customers to record the calls anyway and once you advise that you're doing so, they will simply disconnect.

Posted by CMcIntyre90 on 2009-03-20:

Just got an email back from them saying that my account will remain active until the 27th and I will not be charged for the free trial period. So I'm hoping that come the 27th, 28th, i don't get any charge. It seems like they understand what I mean and now I just have to play the waiting game. Thank you all for your tips and advice, it seems like the e-mails have worked thus far.

Posted by Soaring Consumer on 2009-03-20:

Keep the confirmation that you will not be charged. Then if they do charge you, you can forward that information to the credit card company and dispute it.

Posted by nbaycaligirl on 2009-03-21:

I too have had problems with freecreditreport.com. You have to call to cancel (they dont make it exactly obvious as to what number to call), and when you finally do call and talk to a Rep, they give you such a hard time trying to get you to keep your membership. It is such a ridiculous hassle. I cant stand businesses that are run that way.