Qwest Complaint - Watch Out When Porting Your Number From Qwest
TACOMA, WASHINGTON -- I ported my Qwest number which I have had for 20 years to VOIP carrier to save myself a considerable amount of money on my local and long distance phone billing. I even followed up with Qwest customer service to make sure that my internet/DSL service was being maintained(they said if I terminated, it would cost me $200 which I have still not received proof that I had contracted for) Sure enough, about one day after my number was ported, my internet connection was terminated and it caused a considerable amount of disruption to my home office. I had to spend half a day working through this with Qwest customer service to get my service turned back on again. They said that my service was adjusted to a month to month service when my phone service was ported to a new carrier. After this incident with my internet disruption, I decided to contract with a local cable company for my internet service, and even though I was put on a month to month contract for my internet service, they were informing me that I would have to pay a $200 termination fee even though I was no longer on a contract!! I am still waiting for management to contact me(been about 3 weeks) to review my contract of service(never signed, they said they have this on audio tape) My final service with Qwest is with a family plan cell service, which I am also not going to renew once my contract term is expired (May 2009). Since we are heavy users and need internet service while away from the office, we have decided to use Sprint's all data plan. This will save us a ton of money over a comparable Qwest sponsored Verizon package. Qwest/Verizon is outrageous with their fees and I am not sure how they can stay competitive with their business model.
We will be so happy to finally have nothing to do with Qwest, because they have been rude, condescending, arrogant and indifferent. There are plenty of options that provide better value, service and a much better product than Qwest.