Comcast Corporation Complaint - Making An Appointment Is Only The Half Of It
LEVITTOWN, PENNSYLVANIA -- We've had cable in my house almost all 18 years of my life (except for a short stint with DirecTV which was horrible.) and it was later bought out by Comcast a number of years ago. Since then, the service has been all right, nothing great but nothing bad.
Recently, we've had 5 more people move into my house due to family issues. They have all new bedrooms, and with that comes their television sets. We hooked up their cable boxes and were having problems with them, so we called Comcast. Got the typical "We'll send out a signal to your box, and if it doesn't work within an hour, give us a call back." That never EVER worked, I don't even know if it's worked for anyone, but they always do that, and it never ever ever ever ever works. So I called back, and scheduled an appointment. It was for two days ahead, between 11am-2pm. This was set purposely because someone would be home. Well this is where it gets stupid. What they do is call your house about a half an hour ahead of time to make sure that you're home, and if you don't answer, they don't show up. I have two elderly people living here who probably didn't hear the phone, and I was sleeping because my bed time isn't until about 7am because I work a night job. So the day came, and guess what, they didn't show up. I find this completely ridiculous. Sure, they want to save time and probably gas, but I'm sorry, if I scheduled an appointment for that day between those times, they should SHOW UP on that day, and between those times, no questions asked.
Do you really expect elderly people to always hear the phone and/or get to it fast enough? Not every house is filled with younger people who can hear good and answer the phone promptly. Eventually we did get them to come out, but I think that if the appointment is scheduled, you should come out regardless of an answered phone call, no questions asked.