Verizon Wireless Complaint - Why Does Everyone Get Upgrades Before Me?
FAIRLESS HILLS, PENNSYLVANIA -- I've had Verizon Wireless for about four years. I started with my own personal account so that I could text my friends and call them for free since they all had Verizon Wireless and I was currently with Cingular Wireless. As the phones were to expire, we would transfer them to a FamilyTalk plan at Verizon Wireless.
I took the free phone, the LG VX5200 I believe it was. That was fine for what it was, but about maybe a year and a half later, I decided that I'd like to get a new phone. My dad agreed to take my LG phone, and I could take the new line with the new phone. I bought the LG Chocolate (VX8550) and it was all right, for the time being that is. It's now a piece of crap, like most cell phones become after an extended period of time.
During stints with these two phones, I've seen my friends go through numerous amounts of phones, getting upgrade prices with Verizon wireless and not getting new numbers. I don't know how its possible or how they did it, but they obviously had something worked out. This brings me to more recent times.
I checked on our account status page, and my "New Every Two" credit would be applicable in April, 2009, or next month. So around December, I wanted to get the Blackberry Storm. I called them saying, "I'm eligible for an upgrade in April, but my mom wants to get me a Blackberry Storm as an early Christmas gift, is there any way to push up the upgrade date so I could get it for the upgrade price?" - "No." Simply a No. That was all. I think they mentioned something about if they had done something like that, I'd lose the New Every Two credit, but even so, I would have gotten some credit for a contract renewal.
In a case like this, I could see them saying no if you were say 2 months into a new phone, and wanted to get the 2 year extension upgrade price on a phone, where eventually you'd be up to 12 years in contracts just from getting a new phone every so many months. I was four months away from the upgrade, our account has a total of five wireless lines on it, whose contracts are still in good standing, we have Verizon OneBill set up, and my mom is currently a Verizon employee (Landline service, completely separate entity from the Wireless department.) You'd think they could maybe take that into consideration and give me a four month advance on an upgrade. Nope, they didn't have that. So I still have my LG Chocolate, counting down the days until I can get something else. I've had it replaced twice due to malfunctions, but unfortunately the battery was not replaced. The battery last a little shy of 24 hours, which is awful.
Anyway, the whole point is, I don't understand how for some people, they make these exceptions or deals and they get the good pricing on new phones every year or so, when I have to wait the full two years for a new phone, and when I ask for a simple four month advance to get a phone as a Christmas present, they wouldn't have it. I guess maybe they really wanted their $500.00 for it, but what phone isn't completely overpriced at retail value? It's crazy.
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