American Express Complaint - American Express Grossly Mistreating Customers
I have had an account with American Express for 6 or 7 years. I switched out of other credit cards to join the Starwood Preferred card, as the benefits were advantageous to my traveling and hotel use.
Just before Thanksgiving I made a large payment to Am EX, $15,000.00. I am not late with payments, and I always pay more than the minimum, but I use the card to get my Starwood points...That's why it was designed that way right?
Anyway, withing days of making the $15,000.payment, my credit was reduced to just over what I still owed. They left me about $600. worth of credit to play with.
I was out of town at the time and staying in a hotel w/a rental car. The timing wasn't good and customer service at AM EX was at a abysmal. When I called to ask what was going on, I got a complete run around, was told that my credit had had a significant change and that I had to address it and get back to them. I was on the phone with my 4th service agent by the time this info came down the pipe, and was looking at my credit report as she spoke to me. Well there were no changes, and my rating of 750 seemed to be completely lost on all of the people I spoke with. I asked if I could email the report, and was told no, that I would have to fax it. It is a 17 page report, and even then, despite what my eyes were telling me, they acted as if there were something that they knew about me that I didn't know. As if I had some huge black mark against me, and only their computer was showing it.
So I faxed the report, but not after having lost an entire day on the phone and trying to research what the hell they were talking about. I did manage to speak with a supervisor, who suggested that I take some money and pay down my remaining balance in order to access any further credit. That's helpful, when you are out of town. Essentially, this company left me high and dry, out of state, and was extremely flippant and unconcerned about my situation.
A month after I faxed that credit report I called, as I had not heard back. I was then informed that their faxes only take 4 pages, and that they never received the info because the machine shut off after the 4th page. Nobody bothered to follow up with me, and considering I had called at least 6 times on the day of my credit reduction, I was shocked at their ambivalence.
I now only use my card if there is an emergency, and last week payed off an additional $21,000. My balance on this card is now $1,700 and I got a call last night from AM EX...guess what? My new credit line with them is $1,900.
I went from having close to a $50,000.00 limit, to 1900 and I bet if I pay another $50, my line of credit will go down another $50.
This was my work card, my husband had a card on this account and I have never missed a payment. I was late once, 3 years ago, when my father died. They don't care. This company is saving it's credit for the $$$ it's going to need to pay top executives when they threaten to go work at AIG. It is THAT kind of operation.